Product Support Specialist in Cincinnati, OH

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s products

Assisting users with product issues and concerns and communicating steps to resolve problems

Identifying and analyzing problems with software and hardware, including failures, bugs and system issues

Reporting issues and user concerns to leadership

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EO/IR systems

Windows OS

Upgrades

Database

Networking

Workstatioin Support

Troubleshoot

Customer Service

Computer Hardware

Sales

Salary for Product Support Specialist in Cincinnati, OH

48506 - 74344

25th percentile

48506

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

59475

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

74344

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Help Desk Support Manager

81169

99938

111881

Desktop Support Analyst

53381

64594

74831

Help Desk Tier 3

54356

65813

77756

Help Desk Tier 2

44850

54600

61181

Help Desk Tier 1

38269

46313

51675

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