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Product Support Specialist in Boulder, CO

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Boulder, CO
59798 - 91928
25th percentile
59798
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
73483
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
91928
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 140123 172848 205573 Cable/Computer Technician 50575 60393 68128 Help Desk Support Manager 99663 122868 137445 Desktop Support Analyst 65450 79135 91928 Help Desk Tier 3 70508 83895 96390 Help Desk Tier 2 55335 69615 77945 Help Desk Tier 1 48195 58310 65153

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