NOC Technician in Indianapolis, IN

Network Operations Center (NOC) Technician Job Description

Network operations center (NOC) technicians are responsible for monitoring a company’s network systems. They are around-the-clock first responders for troubleshooting routers, switches and phone platforms. They need strong understanding of IP and/or optical networks and are adaptable and flexible in dealing with a variety of people. Strong problem-solving, communication and customer service skills are essential. Must have previous experience in NOC, and technical experience with programming, operating systems including Linux, network monitoring and performance tools may be required. A bachelor’s degree in information systems, computer science, computer engineering or a related field is preferred.

Typical network operations center (NOC) technician duties:

Monitoring CPU performance, networks, servers and applications

Efficiently and accurately managing any assigned trouble tickets and other projects to resolution

Escalating for higher-level support to Tier II, Tier III and management

Maintaining and repairing systems, such as server routing, firewalls, IP switching and remote access protocols

Providing accurate technical and customer service support and consistent customer communication

Managing coordination of vendor services, such as telecommunications and secure data storage

Looking for a network operations center (NOC) technician or a network operations center (NOC) technician job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.

Robert Half can assist you with your network operations center technician recruitment needs.

Salary for NOC Technician in Indianapolis, IN

58685 - 89968

25th percentile

58685

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

73478

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

89968

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Network/Cloud Architect

131193

163688

193515

Wireless Network Engineer

114460

139438

161748

Network/Cloud Manager

109368

137255

157868

Network/Cloud Engineer

105003

125858

147440

Network/Cloud Administrator

84390

103305

121250

Telecommunications Specialist

64748

78328

93120

Systems Engineer

94818

115673

144045

IT Systems Analyst

83905

101365

125615

Systems Administrator

76388

93363

112035

Cloud Computing Analyst

88513

112763

136528

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.

Find your next hire