NOC Technician in Grand Rapids, MI

Network Operations Center (NOC) Technician Job Description

Network operations center (NOC) technicians are responsible for monitoring a company’s network systems. They are around-the-clock first responders for troubleshooting routers, switches and phone platforms. They need strong understanding of IP and/or optical networks and are adaptable and flexible in dealing with a variety of people. Strong problem-solving, communication and customer service skills are essential. Must have previous experience in NOC, and technical experience with programming, operating systems including Linux, network monitoring and performance tools may be required. A bachelor’s degree in information systems, computer science, computer engineering or a related field is preferred.

Typical network operations center (NOC) technician duties:

Monitoring CPU performance, networks, servers and applications

Efficiently and accurately managing any assigned trouble tickets and other projects to resolution

Escalating for higher-level support to Tier II, Tier III and management

Maintaining and repairing systems, such as server routing, firewalls, IP switching and remote access protocols

Providing accurate technical and customer service support and consistent customer communication

Managing coordination of vendor services, such as telecommunications and secure data storage

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Salary for NOC Technician in Grand Rapids, MI

52030 - 79765

25th percentile

52030

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

65145

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

79765

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

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75th percentile

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