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NOC Technician in Baton Rouge, LA

Network Operations Center (NOC) Technician Job Description

Network operations center (NOC) technicians are responsible for monitoring a company’s network systems. They are around-the-clock first responders for troubleshooting routers, switches and phone platforms. They need strong understanding of IP and/or optical networks and are adaptable and flexible in dealing with a variety of people. Strong problem-solving, communication and customer service skills are essential. Must have previous experience in NOC, and technical experience with programming, operating systems including Linux, network monitoring and performance tools may be required. A bachelor’s degree in information systems, computer science, computer engineering or a related field is preferred.

Typical network operations center (NOC) technician duties:

Monitoring CPU performance, networks, servers and applicationsEfficiently and accurately managing any assigned trouble tickets and other projects to resolutionEscalating for higher-level support to Tier II, Tier III and managementMaintaining and repairing systems, such as server routing, firewalls, IP switching and remote access protocolsProviding accurate technical and customer service support and consistent customer communicationManaging coordination of vendor services, such as telecommunications and secure data storage

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Salary for NOC Technician in Baton Rouge, LA
58685 - 89968
25th percentile
58685
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
73478
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
89968
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Network/Cloud Architect 131193 163688 193515 Wireless Network Engineer 114460 139438 161748 Network/Cloud Manager 109368 137255 157868 Network/Cloud Engineer 105003 125858 147440 Network/Cloud Administrator 84390 103305 121250 Telecommunications Specialist 64748 78328 93120 Systems Engineer 94818 115673 144045 IT Systems Analyst 83905 101365 125615 Systems Administrator 76388 93363 112035 Cloud Computing Analyst 88513 112763 136528

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