Medical Customer Service Specialist

Medical Customer Service Specialist Job Description

Duties include receiving and placing telephone calls. Answers questions from patients and providers with speed and professionalism. Performs data entry and uses related software programs. The role may also require research skills to troubleshoot patient problems. Excellent communication abilities are essential.

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About Time
Answering Inbound Calls
Benefit Functions
Billing Functions
CRM
Claim Administration
Complaint Handling
Computer Programs
Customer Satisfaction
Customer Service
Salary for Medical Customer Service Specialist
35500 - 45500
25th percentile
35500
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
39750
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
45500
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Credentialing Specialist 43250 48250 56250 Patient Registration/Intake/Admissions Specialist 36500 39000 44250 Insurance Referral Coordinator 36750 38250 44750 Insurance Verification Specialist 37000 39000 45750 Insurance Authorization Specialist 37250 39750 45750 Medical Scheduler 36750 38750 42250 Medical Coding Manager 65750 73000 83500 Certified Professional Coder 51500 57750 66750 Medical Data Entry Specialist 35250 36750 41000 Patient Access/Services Specialist 35500 39000 44500 Electronic Medical Records Specialist 32500 34500 37750

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