IT Operations Manager in Davenport, IA

IT Operations Manager Job Description

IT operations managers oversee all aspects, including staffing, of the day-to-day operations of the help desk and IT support. Candidates need extensive experience with supported software and hardware. The role also requires excellent interpersonal, business management and customer service skills. Employers typically seek a bachelor’s degree in information systems or a related discipline, with at least five years of operations and support experience plus three or more years in a management role. Candidates should also have knowledge of the TCP/IP protocol families and LAN/WAN technologies. Professional certifications, such as the Microsoft Certified Solutions Expert (MCSE) or HDI Support Center Manager (HDI-SCM), or experience with the Information Technology Infrastructure Library (ITIL), also are valued.

Typical IT operations manager duties include:

Managing support service staff, including hiring, training, scheduling work assignments, and conducting evaluations Monitoring response times, evaluating user satisfaction levels, and making recommendations for improvement Evaluating and managing technical support systems hardware and software, and making recommendations regarding upgrades or changes Negotiating, writing, and reporting on internal and external service-level agreements

Looking for an IT operations manager or an IT operations manager job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your IT operations manager recruitment needs.
Salary for IT Operations Manager in Davenport, IA
109508 - 160658
25th percentile
109508
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
135083
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
160658
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Cable/Computer Technician 39525 47198 53243 Help Desk Support Manager 77888 96023 107415 Desktop Support Analyst 51150 61845 71843 Product Support Specialist 46733 57428 71843 Help Desk Tier 3 55103 65565 75330 Help Desk Tier 2 43245 54405 60915 Help Desk Tier 1 37665 45570 50918
Tell us about the position
Permanent Placement Contract Talent
Contact information