IT Operations Manager in Columbia, SC

IT Operations Manager Job Description

IT operations managers oversee all aspects, including staffing, of the day-to-day operations of the help desk and IT support. Candidates need extensive experience with supported software and hardware. The role also requires excellent interpersonal, business management and customer service skills. Employers typically seek a bachelor’s degree in information systems or a related discipline, with at least five years of operations and support experience plus three or more years in a management role. Candidates should also have knowledge of the TCP/IP protocol families and LAN/WAN technologies. Professional certifications, such as the Microsoft Certified Solutions Expert (MCSE) or HDI Support Center Manager (HDI-SCM), or experience with the Information Technology Infrastructure Library (ITIL), also are valued.

Typical IT operations manager duties include:

Managing support service staff, including hiring, training, scheduling work assignments, and conducting evaluations

Monitoring response times, evaluating user satisfaction levels, and making recommendations for improvement

Evaluating and managing technical support systems hardware and software, and making recommendations regarding upgrades or changes

Negotiating, writing, and reporting on internal and external service-level agreements

Looking for an IT operations manager or an IT operations manager job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.

Robert Half can assist you with your IT operations manager recruitment needs.

Microsoft Excel

QuickBooks

Spreadsheets

CRM

Microsoft Word

Operations

Customer Service

Sales

Training

Procedures

Salary for IT Operations Manager in Columbia, SC

109510 - 160740

25th percentile

109510

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

135125

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

160740

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Business Continuity Analyst

90710

109745

130190

Systems Engineer

90475

110215

137475

Systems Administrator

72615

88830

106455

Hardware Analyst

62745

77785

93530

Cable/Computer Technician

39480

47000

53110

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.