Help Desk Tier 3 in Toledo, OH

Help Desk Tier 3 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level.

Typical help desk tier 3 duties:

Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve

Analyzing and identifying trends in issue reporting and devising preventive solutions

Mentoring other help desk personnel on hardware and software problem analysis and resolution

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Windows OS

EO/IR systems

Ticketing System

Microsoft

Networking

Deskside Support

Workstatioin Support

Troubleshoot

Computer Hardware

Active Directory

Salary for Help Desk Tier 3 in Toledo, OH

47945 - 68585

25th percentile

47945

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

58050

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

68585

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Help Desk Support Manager

71595

88150

98685

Desktop Support Analyst

47085

56975

66005

Help Desk Tier 2

39560

48160

53965

Help Desk Tier 1

33755

40850

45580

Product Support Specialist

42785

52460

65575

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