Help Desk Tier 3 in San Luis Obispo, CA

Help Desk Tier 3 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level.

Typical help desk tier 3 duties:

Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve

Analyzing and identifying trends in issue reporting and devising preventive solutions

Mentoring other help desk personnel on hardware and software problem analysis and resolution

Looking for a help desk tier 3 or a help desk tier 3 job in San Luis Obispo?

Search for Help Desk Tier 3 jobs in San Luis Obispo, CA or request talent now and our expert recruiters will be with you shortly.

Robert Half can assist you with your help desk tier 3 recruitment needs in San Luis Obispo.

Windows OS

EO/IR systems

Ticketing System

Microsoft

Networking

Deskside Support

Workstatioin Support

Troubleshoot

Computer Hardware

Active Directory

Salary for Help Desk Tier 3 in San Luis Obispo, CA

65228 - 93308

25th percentile

65228

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

78975

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

93308

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Help Desk Support Manager

97403

119925

134258

Desktop Support Analyst

64058

77513

89798

Help Desk Tier 2

53820

65520

73418

Help Desk Tier 1

45923

55575

62010

Product Support Specialist

58208

71370

89213

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.