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Help Desk Tier 3 in San Francisco, CA

Help Desk Tier 3 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 3 positions often require four or more years of help desk experience, a bachelor’s degree in computer science or a related field, and professional certifications such as the HDI Customer Service Representative (HDI-CSR), HDI Support Center Analyst (HDI-CSA) or CompTIA Server+.

Typical help desk tier 3 duties:

Researching and resolving the most difficult and complex problems that Tiers 1 and 2 help desk professionals have been unable to resolve Analyzing and identifying trends in issue reporting and devising preventive solutions Mentoring other help desk personnel on hardware and software problem analysis and resolution

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Salary for Help Desk Tier 3 in San Francisco, CA
79988 - 109350
25th percentile
79988
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
95175
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
109350
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 158963 196088 233213 Cable/Computer Technician 57375 68513 77288 Help Desk Support Manager 113063 139388 155925 Desktop Support Analyst 74250 89775 104288 Product Support Specialist 67838 83363 104288 Help Desk Tier 2 62775 78975 88425 Help Desk Tier 1 54675 66150 73913

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