Help Desk Tier 3 in Houston, TX

Help Desk Tier 3 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level.

Typical help desk tier 3 duties:

Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve

Analyzing and identifying trends in issue reporting and devising preventive solutions

Mentoring other help desk personnel on hardware and software problem analysis and resolution

Looking for a help desk tier 3 or a help desk tier 3 job in Houston?

Search for Help Desk Tier 3 jobs in Houston, TX or request talent now and our expert recruiters will be with you shortly.

Robert Half can assist you with your help desk tier 3 recruitment needs in Houston.

Windows OS

EO/IR systems

Ticketing System

Microsoft

Networking

Deskside Support

Workstatioin Support

Troubleshoot

Computer Hardware

Active Directory

Salary for Help Desk Tier 3 in Houston, TX

61325 - 87725

25th percentile

61325

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

74250

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

87725

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Help Desk Support Manager

91575

112750

126225

Desktop Support Analyst

60225

72875

84425

Help Desk Tier 2

50600

61600

69025

Help Desk Tier 1

43175

52250

58300

Product Support Specialist

54725

67100

83875

Newest Help Desk Tier 3 jobs

Search Jobs

Helpdesk/Desktop Support Analyst

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.