Help Desk Tier 2 in Reno, NV

Help Desk Tier 2 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier I

Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Windows OS

EO/IR systems

Ticketing System

Microsoft

Networking

Deskside Support

Workstatioin Support

Troubleshoot

Computer Hardware

Active Directory

Salary for Help Desk Tier 2 in Reno, NV

47840 - 65260

25th percentile

47840

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

58240

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

65260

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Help Desk Support Manager

86580

106600

119340

Desktop Support Analyst

56940

68900

79820

Help Desk Tier 3

57980

70200

82940

Help Desk Tier 1

40820

49400

55120

Product Support Specialist

51740

63440

79300

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