Help Desk Tier 2 in Portland, OR

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.

Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1

Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Portland, OR

51615 - 72705

25th percentile

51615

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

64935

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

72705

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

IT Operations Manager

130703

161228

191753

Cable/Computer Technician

47175

56333

63548

Help Desk Support Manager

92963

114608

128205

Desktop Support Analyst

61050

73815

85748

Product Support Specialist

55778

68543

85748

Help Desk Tier 3

65768

78255

89910

Help Desk Tier 1

44955

54390

60773

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