Help Desk Tier 2 in Philadelphia, PA

Help Desk Tier 2 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier I

Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Windows OS

EO/IR systems

Ticketing System

Microsoft

Networking

Deskside Support

Workstatioin Support

Troubleshoot

Computer Hardware

Active Directory

Salary for Help Desk Tier 2 in Philadelphia, PA

54280 - 74045

25th percentile

54280

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

66080

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

74045

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Help Desk Support Manager

98235

120950

135405

Desktop Support Analyst

64605

78175

90565

Help Desk Tier 3

65785

79650

94105

Help Desk Tier 1

46315

56050

62540

Product Support Specialist

58705

71980

89975

Newest Help Desk Tier 2 jobs

Senior Analyst-Technical Support

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