Help Desk Tier 2 in Oakland, CA

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Oakland, CA
62775 - 88425
25th percentile
62775
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
78975
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
88425
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 158963 196088 233213 Cable/Computer Technician 57375 68513 77288 Help Desk Support Manager 113063 139388 155925 Desktop Support Analyst 74250 89775 104288 Product Support Specialist 67838 83363 104288 Help Desk Tier 3 79988 95175 109350 Help Desk Tier 1 54675 66150 73913
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