Help Desk Tier 2 in Des Moines, IA

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Des Moines, IA
45803 - 64518
25th percentile
45803
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
57623
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
64518
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 115984 143071 170159 Cable/Computer Technician 41863 49989 56391 Help Desk Support Manager 82494 101701 113768 Desktop Support Analyst 54175 65503 76091 Product Support Specialist 49496 60824 76091 Help Desk Tier 3 58361 69443 79785 Help Desk Tier 1 39893 48265 53929
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