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Help Desk Tier 2 in Dallas, TX

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Dallas, TX
52080 - 73360
25th percentile
52080
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
65520
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
73360
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 131880 162680 193480 Cable/Computer Technician 47600 56840 64120 Help Desk Support Manager 93800 115640 129360 Desktop Support Analyst 61600 74480 86520 Product Support Specialist 56280 69160 86520 Help Desk Tier 3 66360 78960 90720 Help Desk Tier 1 45360 54880 61320

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