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Help Desk Tier 1 in West Palm Beach, FL

Help Desk Tier 1 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 1 is an entry-level position. Professionals at this level typically have less than two years of work experience. The role often requires an associate degree or completion of coursework at a technical school.

Typical help desk tier 1 duties:

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems Recognizing and escalating more difficult problems to Tier 2 support Logging call activity

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Salary for Help Desk Tier 1 in West Palm Beach, FL
42525 - 57488
25th percentile
42525
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
51450
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
57488
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 123638 152513 181388 Cable/Computer Technician 44625 53288 60113 Help Desk Support Manager 87938 108413 121275 Desktop Support Analyst 57750 69825 81113 Product Support Specialist 52763 64838 81113 Help Desk Tier 3 62213 74025 85050 Help Desk Tier 2 48825 61425 68775

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