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Help Desk Tier 1 in Overland Park, KS

Help Desk Tier 1 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 1 is an entry-level position. Professionals at this level typically have less than two years of work experience. The role often requires an associate degree or completion of coursework at a technical school.

Typical help desk tier 1 duties:

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems Recognizing and escalating more difficult problems to Tier 2 support Logging call activity

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Salary for Help Desk Tier 1 in Overland Park, KS
41310 - 55845
25th percentile
41310
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
49980
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
55845
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 120105 148155 176205 Cable/Computer Technician 43350 51765 58395 Help Desk Support Manager 85425 105315 117810 Desktop Support Analyst 56100 67830 78795 Product Support Specialist 51255 62985 78795 Help Desk Tier 3 60435 71910 82620 Help Desk Tier 2 47430 59670 66810

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