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Help Desk Tier 1 in Manchester, NH

Help Desk Tier 1 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 1 is an entry-level position. Professionals at this level typically have less than two years of work experience. The role often requires an associate degree or completion of coursework at a technical school.

Typical help desk tier 1 duties:

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems Recognizing and escalating more difficult problems to Tier 2 support Logging call activity

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Salary for Help Desk Tier 1 in Manchester, NH
43740 - 59130
25th percentile
43740
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
52920
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
59130
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 127170 156870 186570 Cable/Computer Technician 45900 54810 61830 Help Desk Support Manager 90450 111510 124740 Desktop Support Analyst 59400 71820 83430 Product Support Specialist 54270 66690 83430 Help Desk Tier 3 63990 76140 87480 Help Desk Tier 2 50220 63180 70740

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