Browse jobs Find the right job type for you Explore how we help job seekers Finance and Accounting Technology Marketing and Creative Administrative and Customer Support Legal Preview candidates Contract talent Permanent talent Learn how we work with you Executive search Finance and Accounting Technology Marketing and Creative Administrative and Customer Support Legal Technology Risk, Audit and Compliance Finance and Accounting Digital, Marketing and Customer Experience Legal Operations Human Resources 2025 Salary Guide Demand for Skilled Talent Report Building Future-Forward Tech Teams Job Market Outlook Press Room Salary and hiring trends Adaptive working Competitive advantage Work/life balance Diversity and inclusion Browse jobs Find your next hire Our locations

Help Desk Tier 1 in Fort Lauderdale, FL

Help Desk Tier 1 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 1 is an entry-level position. Professionals at this level typically have less than two years of work experience. The role often requires an associate degree or completion of coursework at a technical school.

Typical help desk tier 1 duties:

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems Recognizing and escalating more difficult problems to Tier 2 support Logging call activity

Looking for a help desk tier 1 or a help desk tier 1 job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your help desk tier 1 recruitment needs.
Salary for Help Desk Tier 1 in Fort Lauderdale, FL
44550 - 60225
25th percentile
44550
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
53900
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
60225
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 129525 159775 190025 Cable/Computer Technician 46750 55825 62975 Help Desk Support Manager 92125 113575 127050 Desktop Support Analyst 60500 73150 84975 Product Support Specialist 55275 67925 84975 Help Desk Tier 3 65175 77550 89100 Help Desk Tier 2 51150 64350 72050

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology. Find your next hire