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Help Desk Support Manager in Miami, FL

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

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Salary for Help Desk Support Manager in Miami, FL
92125 - 127050
25th percentile
92125
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
113575
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
127050
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 129525 159775 190025 Cable/Computer Technician 46750 55825 62975 Desktop Support Analyst 60500 73150 84975 Product Support Specialist 55275 67925 84975 Help Desk Tier 3 65175 77550 89100 Help Desk Tier 2 51150 64350 72050 Help Desk Tier 1 44550 53900 60225

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