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Help Desk Support Manager in Grand Rapids, MI

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

Looking for a help desk support manager or a help desk support manager job in Grand Rapids?

Search for Help Desk Support Manager jobs in Grand Rapids, MI or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your help desk support manager staffing needs in Grand Rapids.
Salary for Help Desk Support Manager in Grand Rapids, MI
72025 - 99330
25th percentile
72025
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
88795
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
99330
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 101265 124915 148565 Cable/Computer Technician 36550 43645 49235 Desktop Support Analyst 47300 57190 66435 Product Support Specialist 43215 53105 66435 Help Desk Tier 3 50955 60630 69660 Help Desk Tier 2 39990 50310 56330 Help Desk Tier 1 34830 42140 47085

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