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Help Desk Support Manager in Fayetteville, AR

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

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Salary for Help Desk Support Manager in Fayetteville, AR
77469 - 106838
25th percentile
77469
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
95506
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
106838
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 108919 134356 159794 Cable/Computer Technician 39313 46944 52956 Desktop Support Analyst 50875 61513 71456 Product Support Specialist 46481 57119 71456 Help Desk Tier 3 54806 65213 74925 Help Desk Tier 2 43013 54113 60588 Help Desk Tier 1 37463 45325 50644 Explore More Salaries

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