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    Help Desk Support Manager in Boston, MA

    Help Desk Support Manager Job Description

    A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

    Typical help desk support manager duties:

  • Coordinating the help desk team’s activities to ensure prompt and effective resolution of support tickets
  • Training and mentoring junior staff members
  • Implementing help desk policies, procedures, and best practices
  • Managing relationships with vendors for software or hardware support
  • Monitoring and reporting on help desk performance metrics
  • Evaluating and recommending new tools and technologies to improve support services
  • Looking for a help desk support manager or a help desk support manager job in Boston?

    Search for Help Desk Support Manager jobs in Boston, MA or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your help desk support manager staffing needs in Boston.
    Salary for Help Desk Support Manager in Boston, MA
    111388 - 153615
    25th percentile
    111388
    The candidate is new to the role and building the needed skills, experience and autonomy.
    50th percentile
    137323
    The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
    75th percentile
    153615
    The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
    Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 156608 193183 229758 Cable/Computer Technician 56525 67498 76143 Desktop Support Analyst 73150 88445 102743 Product Support Specialist 66833 82128 102743 Help Desk Tier 3 78803 93765 107730 Help Desk Tier 2 61845 77805 87115 Help Desk Tier 1 53865 65170 72818 Explore More Salaries

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