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Customer Service Specialist in Boston, MA

Customer Service Specialist Job Description

Maintains solid customer relationships by handling customer questions, concerns and complaints with speed and professionalism. Fulfills these customer service duties via various means, which may include telephone calls, email and face-to-face communication. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication and data entry skills are essential.

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Salary for Customer Service Specialist in Boston, MA
48545 - 60183
25th percentile
48545
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
53865
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
60183
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 67165 75145 86450 Account Manager 57855 70490 88445 Senior Customer Service Specialist 53533 62178 69160 Customer Experience Specialist 50208 62843 74148 Call Center Specialist 46218 50540 63840

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