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Customer Service Manager in Portland, OR

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in Portland, OR
56055 - 72150
25th percentile
56055
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
62715
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
72150
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 48285 58830 73815 Senior Customer Service Specialist 44678 51893 57720 Customer Experience Specialist 41903 52448 61883 Customer Service Specialist 40515 44955 50228 Call Center Specialist 38573 42180 53280

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