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Customer Service Manager in Philadelphia, PA

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in Philadelphia, PA
58833 - 75725
25th percentile
58833
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
65823
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
75725
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 50678 61745 77473 Senior Customer Service Specialist 46891 54464 60580 Customer Experience Specialist 43979 55046 64949 Customer Service Specialist 42523 47183 52716 Call Center Specialist 40484 44270 55920

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