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Customer Service Manager in Nashville, TN

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in Nashville, TN
51510 - 66300
25th percentile
51510
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
57630
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
66300
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 44370 54060 67830 Senior Customer Service Specialist 41055 47685 53040 Customer Experience Specialist 38505 48195 56865 Customer Service Specialist 37230 41310 46155 Call Center Specialist 35445 38760 48960

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