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Customer Service Manager in Detroit, MI

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in Detroit, MI
50500 - 65000
25th percentile
50500
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
56500
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
65000
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 43500 53000 66500 Senior Customer Service Specialist 40250 46750 52000 Customer Experience Specialist 37750 47250 55750 Customer Service Specialist 36500 40500 45250 Call Center Specialist 34750 38000 48000

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