CRM Business Analyst in Raleigh, NC

Customer Relationship Management (CRM) Business Analyst Job Description

CRM business analysts are relied upon for their analytical and problem-solving capabilities, as well as extensive technical and functional experience to cultivate a positive customer relationship. They are expected to analyze customer data and offer recommendations on sales, marketing and customer service initiatives. Liaisons between IT and business groups, these professionals are expected to master the project life cycle from initiation to customer delivery, including solution consulting, production support, product ownership and mentoring. Strong interpersonal and communication skills are essential, as is knowledge of analytical or database software, particularly CRM or business intelligence systems. A bachelor’s degree or the equivalent work experience is required, in addition to four or more years of experience in business analysis.

Typical customer relationship management (CRM) business analyst duties:

Creating innovative and highly usable solutions for business, technical and functional goals

Working closely with the development team to test and implement solutions for efficiency, stability and increased process performance

Acting as a liaison in resolving customer issues by partnering with other service and technical teams

Providing advice to business and technology teams on CRM best practices

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CRM

Microsoft Dynamics CRM

Salesforce Platform

Database

EO/IR systems

QA Management

Workstatioin Support

Marketing Activities

Implement Strategies

Design controls?

Salary for CRM Business Analyst in Raleigh, NC

96514 - 138173

25th percentile

96514

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

117214

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

138173

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

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