CRM Business Analyst in New York, NY

Customer Relationship Management (CRM) Business Analyst Job Description

CRM business analysts are relied upon for their analytical and problem-solving capabilities, as well as extensive technical and functional experience to cultivate a positive customer relationship. They are expected to analyze customer data and offer recommendations on sales, marketing and customer service initiatives. Liaisons between IT and business groups, these professionals are expected to master the project life cycle from initiation to customer delivery, including solution consulting, production support, product ownership and mentoring. Strong interpersonal and communication skills are essential, as is knowledge of analytical or database software, particularly CRM or business intelligence systems. A bachelor’s degree or the equivalent work experience is required, in addition to four or more years of experience in business analysis.

Typical customer relationship management (CRM) business analyst duties:

Creating innovative and highly usable solutions for business, technical and functional goals

Working closely with the development team to test and implement solutions for efficiency, stability and increased process performance

Acting as a liaison in resolving customer issues by partnering with other service and technical teams

Providing advice to business and technology teams on CRM best practices

Looking for a customer relationship management (CRM) business analyst or a customer relationship management (CRM) business analyst job in New York?

Search for CRM Business Analyst jobs in New York, NY or request talent now and our expert recruiters will be with you shortly.

Robert Half can assist you with your customer relationship management business analyst recruitment needs in New York.

CRM

Microsoft Dynamics CRM

Salesforce Platform

Database

EO/IR systems

QA Management

Workstatioin Support

Marketing Activities

Implement Strategies

Design controls?

Salary for CRM Business Analyst in New York, NY

128685 - 184230

25th percentile

128685

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

156285

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

184230

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Applications Architect

185955

225285

269790

Mobile Applications Developer

168705

199755

237015

Senior Software Engineer

165600

201480

241845

Software Engineer

149730

178365

210450

Software Developer

144900

177675

208035

Developer/Programmer Analyst

130755

166290

196305

ERP Integration Manager

166290

211485

258750

ERP Technical Developer

153525

188370

220110

ERP Analyst

145935

176640

209415

ERP Business Analyst

132135

160770

192165

CRM Developer

144210

173535

205620

Newest Crm Business Analyst jobs

Search Jobs

Business Analyst

Smartsheet Business Analyst

Business / Data Analyst (ERP & BI exp required)

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.