CRM Business Analyst in Fort Wayne, IN

Customer Relationship Management (CRM) Business Analyst Job Description

CRM business analysts are relied upon for their analytical and problem-solving capabilities, as well as extensive technical and functional experience to cultivate a positive customer relationship. They are expected to analyze customer data and offer recommendations on sales, marketing and customer service initiatives. Liaisons between IT and business groups, these professionals are expected to master the project life cycle from initiation to customer delivery, including solution consulting, production support, product ownership and mentoring. Strong interpersonal and communication skills are essential, as is knowledge of analytical or database software, particularly CRM or business intelligence systems. A bachelor’s degree or the equivalent work experience is required, in addition to four or more years of experience in business analysis.

Typical customer relationship management (CRM) business analyst duties:

Creating innovative and highly usable solutions for business, technical and functional goals

Working closely with the development team to test and implement solutions for efficiency, stability and increased process performance

Acting as a liaison in resolving customer issues by partnering with other service and technical teams

Providing advice to business and technology teams on CRM best practices

Looking for a customer relationship management (CRM) business analyst or a customer relationship management (CRM) business analyst job in Fort Wayne?

Search for CRM Business Analyst jobs in Fort Wayne, IN or request talent now and our expert recruiters will be with you shortly.

Robert Half can assist you with your customer relationship management business analyst recruitment needs in Fort Wayne.

Salary for CRM Business Analyst in Fort Wayne, IN

79170 - 113190

25th percentile

79170

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

95970

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

113190

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

ERP Integration Manager

109830

134400

161070

ERP Technical Developer

95130

116760

133980

ERP Systems Analyst

89460

108150

128310

ERP Business Analyst

83370

101430

118230

CRM Developer

88830

107520

126840

Senior Consultant

81270

97440

114450

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.

Find your next hire