Call Center Lead

Call Center Lead Job Description

Duties include those described for call center representative, but the position requires more work experience. Additional responsibilities may include communication with customers and clients, upselling existing accounts, managing database records, and supervising staff.

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ADP - Financial Services
About Time
Answering Inbound Calls
Avaya CMS
CRM
Call Center Operations
Communication
Complaint Handling
Customer Satisfaction
Customer Service
Salary for Call Center Lead
54500 - 69750
25th percentile
54500
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
60250
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
69750
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 50250 55000 64500 Account Manager 43000 52250 65750 Senior Customer Service Specialist 40000 46000 51750 Customer Service Specialist 36000 40000 44750 Customer Experience Specialist 37250 46750 55250 Call Center Specialist 34750 37750 47750

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