We've all been there — a tense meeting, a heated email exchange or an awkward hallway encounter. When you share resources and spend time with other people for 40 or more hours a week, some clashes are pretty much inevitable. But here's the good news: mastering the art of conflict resolution not only keeps the peace but also boosts your professional reputation.
Sure, conflict is bound to happen when working closely with others, but effectively resolving these conflicts is a valuable skill that can set you apart in any workplace. In worst-case scenarios, you may have to involve management. Yet most conflicts don’t need to reach that level. Employers value staff who know how to sort out all sorts of problems — whether professional or interpersonal. You can be the person in your firm or department who navigates difficult disputes and sticky situations with diplomacy and professionalism.
Let's explore how you can create a more harmonious work environment with these tips for conflict resolution in the workplace:
You and your fellow employees are not going to see eye to eye on every issue. Whether you have disagreements over politics or work projects, different opinions exist — and that’s OK. Don’t sweat the small stuff that doesn’t directly affect work quality and resolve to accept the annoying things you cannot change.
Read this post for more tips on developing your workplace collaboration skills.
Letting conflicts simmer usually makes them worse and wastes everyone's time and energy. Don’t let arguments get in the way of productivity at work. After calming down and reflecting on the problem, take concrete steps toward getting the relationship back on track. If need be, act like the adult in the room and take action first, no matter how awkward or uncomfortable it feels.
When you’re not getting along with someone else or they’re not getting along with you, the first thing that happens is a breakdown in dialogue. While this is a natural reaction, it’s also counterproductive. The best way to resolve a conflict is via effective communication, which is actually a two-pronged approach involving speaking and listening skills. Ask the person what’s wrong, then really hear what they have to say — with the hope the other employee will do the same. Conflicts at work are rarely resolved by the silent treatment.
Learn more about how to communicate your ideas confidently without being pushy.
Some workplace conflicts stem from misunderstandings rather than actual disagreements over fact or policy. For example, people continue using that pricey organic salad dressing you keep in the employee refrigerator. But rather than being too cheap to buy their own, perhaps they thought it was communal property. So, before you get angry, consider the situation from different points of view. Put simply: Don’t jump to conclusions.
The word compromise sometimes has a negative connotation. Some people feel that compromising is synonymous with either giving in or giving up cherished principles. They struggle to concede even the smallest point. However, diplomacy is based on tradeoffs and finding an acceptable middle ground. Aim to create a win-win situation where both parties walk away gaining something.
Knowing when and how to move on from conflict at work is the most difficult skill to master. When you and the other person come to an understanding — even if it’s not your ideal scenario — move on and don’t look back. You don’t have to be best friends with people who rub you the wrong way, but you do have to be civil and professional.
Sometimes empathy and dialogue go only so far. If the issue is serious, such as workplace bullying, and you’ve done all you can to resolve it, don’t feel bad about asking management or human resources to recommend a way forward. Effective conflict resolution occasionally requires a mediator. Just be sure to approach management in an even-headed manner — and maintain that throughout the process.
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You’re not always going to be able to keep conflict at bay, but here are some tips to remember in your daily interactions:
Practice active listening — Show that you value your colleagues’ opinions by listening attentively. Nod, make eye contact and summarize their points to ensure understanding.
Stay professional — Even in heated moments, maintain professionalism. Avoid personal attacks and focus on the issue at hand.
Follow up — After resolving a conflict, check in with your colleague to ensure everything is on track. This shows your commitment to maintaining a positive work relationship.
Mastering conflict resolution is a vital skill that enhances your professional and personal life. By staying calm, communicating effectively and being open to compromise, you can navigate workplace conflicts with grace and professionalism. The smart move for your career — and emotional health — is to not become embroiled in petty problems or workplace politics. And who knows? By having an open mind and spirit, you may even come to appreciate the finer qualities of a former rival.
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