EXCELLENCE IN CUSTOMER SERVICE
100% of managers say their employees have strong customer service skills
95% of workers feel their own abilities are strong
Customer service training provided by companies:
| 54% Tuition reimbursement for off-site courses/seminars |
| 53% Online courses |
| 52% On-site workshops/brown-bag sessions led by an instructor |
| 47% Books/other reference materials |
| 15% None of these |
(Multiple responses permitted.)
The top benefit of having employees with strong customer service skills, according to managers:
| 45% Effective problem solving |
| 38% Increased customer/client satisfaction |
| 17% Better collaboration |
Source: OfficeTeam surveys of more than 300 senior managers and more than 1,000 workers in the United States
© 2018 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
