We are offering a contract to permanent position as a Medical Front Desk Specialist. This role is based in Monmouth County, New Jersey. As a Medical Front Desk Specialist, your primary tasks will include managing customer interactions, ensuring accurate record keeping, and contributing to the effective administration of the healthcare facility.
Responsibilities:
• Accurately process patient check-ins and direct them accordingly
• Efficiently manage patient appointments and schedule changes
• Maintain accurate and up-to-date patient records using EMR (Electronic Medical Records)
• Utilize eClinicalWorks for patient management and record keeping
• Handle customer inquiries and provide appropriate resolution
• Work comfortably in a fast-paced environment, effectively multi-tasking under pressure
• Uphold a high degree of discretion and professionalism in all interactions
• Contribute to the day-to-day administration of the healthcare facility.
• Proficiency in checking patients in and out of appointments
• Ability to direct patients to the appropriate department or staff member
• Experience in managing and scheduling patient appointments
• Familiarity with EMR (Electronic Medical Records) for record-keeping purposes
• Prior experience in a healthcare, hospital, or social assistance environment
• Excellent communication and customer service skills
• Ability to handle confidential information with discretion
• Strong organizational skills with attention to detail
• Ability to work in a fast-paced environment and handle high-stress situations
• Willingness to work flexible hours, including evenings and weekends if necessary
• High school diploma or equivalent, with further education in medical administration being a plus.