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90 results for Desktop Support in Philadelphia, PA

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We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.

Responsibilities:

• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.
• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.
• Take charge of managing user accounts and controlling access in Active Directory and O365.
• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.
• Document all troubleshooting steps and IT procedures for future reference within the team.
• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.
• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.

• Proficiency in Android Development, with a capacity to troubleshoot and optimize mobile applications.
• Familiarity with Cisco Technologies, including the ability to configure and manage Cisco networks.
• Knowledge of Citrix Technologies, with the ability to support virtual desktops and applications.
• Experience in Computer Hardware, including the ability to diagnose, repair, and maintain various hardware components.
• Proficiency in Dell Technologies, with an emphasis on system servers and storage solutions.
• Experience with Active Directory, including user management, group policy implementation, and troubleshooting.
• Ability to support Apple Devices, including Mac computers, iPhones, and iPads.
• Familiarity with Backup Technologies, including the ability to implement and manage data backup solutions.
• Experience in Configuration Management, including the ability to manage changes in software, hardware, networks, and other IT services.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

90 results for Desktop Support in Philadelphia, PA

Desktop Support Analyst We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls. Responsibilities: • Deliver both remote and deskside support to staff, addressing software, hardware, and network problems. • Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals. • Take charge of managing user accounts and controlling access in Active Directory and O365. • Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools. • Document all troubleshooting steps and IT procedures for future reference within the team. • Collaborate effectively with other members of the IT team to escalate and resolve complex issues. • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.

Desktop Support Analyst We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies. Responsibilities • Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements. • Monitoring, reporting, and resolving any environmental, health, and safety issues that arise. • Coordinating corrective and preventive actions to address safety concerns within the workplace. • Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies. • Administering the environmental, health, and safety audit program, including aspects of industrial hygiene. • Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies. • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations. • Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies. • Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership. • Supporting our broader sustainability strategy to ensure the site meets company objectives.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in Bridewater, NJ. This role is within the IT industry and primarily focuses on providing technical assistance and support related to computer systems, hardware, and software. The individual will be tasked with diagnosing and resolving technical issues, maintaining equipment, and ensuring optimal performance for end-users within the organization. Responsibilities:• Respond to user-reported issues via phone, email, or ticketing system, providing timely and efficient resolution.• Install, set up, and configure desktops, laptops, printers, and other peripheral devices.• Monitor system performance, troubleshoot slowdowns or outages, and ensure optimal performance.• Perform routine maintenance and upgrades on computer systems and equipment.• Document incidents, problems, and resolutions for future reference and continuous improvement.• Collaborate with IT teams to resolve complex issues, ensuring a unified approach to problem-solving.• Educate users on basic troubleshooting and system use, providing guidance on best practices for maintaining system security.• Manage inventory of hardware and software assets, ensuring adequate resources for organization's needs.• Escalate unresolved problems to higher-level support or vendors as necessary.• Ensure proper functioning of security tools such as antivirus software.

Help Desk Analyst We are in the process of expanding our team with the addition of a Help Desk Analyst. Situated in New Holland, Pennsylvania, the candidate will be immersed in a dynamic environment where they will serve as a pivotal point of contact for end-users who require technical assistance. The role involves offering high-quality support through various channels such as phone, email, or a ticketing system. Responsibilities: • Act as the first point of contact for end-users needing technical assistance • Resolve basic issues concerning computers, applications, systems, devices, access, and performance • Utilize the ticketing system for documenting, tracking, and resolving reported problems • Guide users on preventive measures and best practices to avoid similar issues in the future • Elevate unresolved issues to the appropriate support teams or levels for further assistance • Assist in software installations, upgrades, user profile setups, and resetting passwords • Ensure compliance with service level standards for response times and quality • Troubleshoot computer hardware, software, and network issues • Manage user administration, password resets, and technical troubleshooting • Offer clear and effective guidance to end-users through strong communication skills.

Desktop Support Analyst Required Skills and Experience • Minimum of 3 years of experience in a help desk or technical support role. • Strong leadership skills and the ability to work independently. • Proficiency with MSP tools and platforms. • Solid experience with Microsoft Windows, Active Directory, and Office 365. • Solid experience scripting with PowerShell • Strong understanding of networking concepts and troubleshooting. • Excellent written and verbal communication skills. Preferred Skills • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. • Prior experience in a Managed Service Provider (MSP) environment.

Help Desk Analyst I We are offering a long term contract employment opportunity for a Help Desk Analyst I in ALLENTOWN, Pennsylvania. In this role, you will be the first contact for users, assisting with a variety of hardware, software, and network issues. You will be responsible for monitoring, troubleshooting, and maintaining infrastructure and applications that support both internal and client business operations. This role requires strong problem-solving skills, technical expertise, attention to detail, and a commitment to delivering exceptional support in a fast-paced environment. Responsibilities: • Manage Service Desk escalations through a ticketing system • Provide both remote and on-site troubleshooting for hardware and software support • Ensure the accurate documentation of incidents, including detailed steps and resolutions, in the ticket system • Support the onboarding process through the creation of accounts and configuration of hardware • Handle a variety of user support issues, ranging from hardware and software to network and account management • Diagnose and resolve hardware and software problems, referring complex networking problems to appropriate teams • Provide on-site technical support, which includes the installation and repair of workstations and related software/hardware • Ensure full connectivity of desktop and other networked peripherals through basic network support • Travel to client sites as necessary to provide support • Collaborate with the IT team on special projects and proactively identify opportunities for improvement • Maintain detailed time tracking for work completed • Document IT processes, configurations, and troubleshooting steps in a clear and accurate manner • Provide after-hours support as required, including nights and weekends.

Help Desk Analyst II We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Wilmington, Delaware. This role involves a broad range of tasks, including technical support for end users, administration and support of Office 365, and troubleshooting and configuration of hardware. Your role will be essential in maintaining the smooth operation of our IT systems. Responsibilities: • Analyze and resolve technical issues, ensuring customer satisfaction • Administer and support Office 365, including user management and exchange management • Troubleshoot and configure hardware such as printers and laptops • Manage and troubleshoot technologies including Solarwinds, Kaseya RMM, and O365 • Support Windows 10 and 11, including basic to advanced troubleshooting • Provide mobile device support, including iOS troubleshooting and hardware troubleshooting • Manage Azure support, including files and VPN • Participate in client-facing activities with detail-oriented approach • Develop and implement sustainable and manageable solutions • Contribute to the helpdesk team, working both independently and collaboratively • Maintain a strong attention to detail and excellent organizational and problem-solving skills • Demonstrate a commitment to continuous personal and detail-oriented growth and lifelong learning • Execute and thrive in stressful situations.

Security Engineer IV (Contractor) We are offering a contract to permanent employment opportunity for a Security Engineer IV (Contractor) based in Philadelphia, Pennsylvania. This position is within the industry, where you will provide technical support, manage partner onboarding, and handle user administration. You will also have the opportunity to lead PKI-related projects using Agile frameworks. Responsibilities: • Handle the provision of L1/L2 technical support for PKI services, including certificate management and security protocols • Administer partner onboarding and user management in the PKI environment • Troubleshoot issues related to digital certificates, SSL/TLS, code signing, and client authentication • Manage certificate lifecycle, including issuance, renewal, and revocation • Collaborate with DevOps for maintaining PKI environments, ensuring high availability and security compliance • Respond to technical incidents and service requests, providing root cause analysis when necessary • Document troubleshooting processes and technical configurations • Lead PKI-related projects, utilizing Agile frameworks like Scrum and Kanban • Plan, execute, and monitor project tasks, deliverables, and deadlines • Work with cross-functional teams, vendors, and stakeholders • Facilitate Agile ceremonies such as sprint planning, daily standups, and retrospectives • Keep project documentation, risk assessments, and reports up-to-date

Application Support Engineer We are a manufacturing company, located in Central, New Jersey, seeking an Application Support Engineer. This role involves providing technical support to our clients, ensuring optimal performance of our camera systems, and offering technical expertise in IP network infrastructure. Responsibilities: • Provide efficient and accurate support to clients regarding the installation and operationalization of our camera systems. • Work both independently and collaboratively to troubleshoot any network-based video issues and ensure customer satisfaction. • Utilize strong knowledge of IP Video, IP Networking, and related Security Systems to maintain optimal performance of various video security applications. • All candidates are required to undergo a standard verification process. • Implement and configure smart thermal and smart PTZ cameras, integrate with various VMS and NVR devices, and existing network infrastructure. • Work with video streaming protocols such as RTSP. • Conduct thorough testing of IP video systems to ensure their functionality and reliability. • Use skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, and Configuration Management to carry out duties. • Deliver excellent customer service, processing customer applications, and maintaining accurate customer records.

Help Desk Technician I We are currently seeking a Help Desk Technician I to join our team. This role offers a contract to permanent employment opportunity within the tech industry. As a Help Desk Technician I, you will be the initial point of contact for technical support, providing excellent customer service while diagnosing and resolving hardware and software issues. Responsibilities:• Serve as the first contact for users seeking technical assistance over calls, emails, or tickets. • Troubleshoot basic hardware and software problems, including issues related to operating systems, applications, and network connectivity.• Document user issues accurately and track these issues using the help desk ticketing system.• Collaborate with team members to enhance support processes and improve customer satisfaction.• Stay abreast of new technologies and industry best practices to provide effective support.• Handle the escalation of complex technical issues to Level Two Support or other relevant teams as necessary.• Assist in the configuration, installation, and setup of computer systems and peripherals.• Maintain and update the asset inventory regularly.• Provide user training and support on various software applications and tools, including Office 365, TCP/IP, Active Directory, and Azure.• Contribute to a knowledge base of frequently asked questions and solutions.

Director of LMS & Tech Support We are seeking a Director of Learning Management System (LMS) and Technical Support, based in West Conshohocken, Pennsylvania. This role primarily involves leading the strategic management and daily operations of our LMS and technical support services. You will be responsible for ensuring smooth user experiences, comprehensive reporting, and system optimization. Additionally, you will manage the IT Service Desk to provide high-quality technical support. Responsibilities: • Lead the IT Service Desk operations to ensure prompt resolution of technical issues related to LMS • Provide guidance, performance management, and detail oriented development to direct report(s) • Analyze training data to generate insights and enhance LMS performance • Develop policies, govern, and automate LMS processes • Utilize strong problem-solving skills to address technical support issues and user adoption challenges • Collaborate effectively with IT, HR, L& D, and leadership teams • Uphold high service standards, ensuring a customer-first approach in all LMS and technical support interactions • Demonstrate excellent customer service skills, including responsiveness, detail oriented approach, and proactive issue resolution • Manage complex IT issues, addressing complaints and resolving problems effectively • Implement data-driven decision-making through custom reports and analytics

Network Engineer We are on the lookout for a Network Engineer to join our team located in Old Bridge, New Jersey. As a Network Engineer, your primary responsibility will be to install and support Microsoft and VMware technologies, troubleshoot server issues, and manage network infrastructure. You will also be tasked with providing IT solutions to business and management problems for clients and ensuring the most cost-effective and efficient use of servers. • Installing, supporting and maintaining new server hardware and software infrastructure• Installing and Migration of Exchange to Exchange or Office 365 and Active Directory• Installing, supporting Dell and IBM servers and SANs, working knowledge of iSCSI• Installation, upgrades and support for VMware and Hyper V environments• Installation and support of SonicWall and other major vendor network equipment and firewalls• Managing email, anti-spam and virus protection, setting up user accounts, permissions and passwords• Monitoring, troubleshoot network usage/issues/outages• Ensuring the most cost-effective and efficient use of servers• Suggesting and providing IT solutions to business and management problems for clients• Analyzing and resolving faults, ranging from a major system crash to minor issues• Undertaking routine preventative measures and implementing, maintaining, and monitoring network security, particularly if the network connects to the internet• Providing training and technical support for users with varying levels of IT knowledge and competence• Working closely with customer staff and collaborating with other IT staff• Planning and implementing future IT developments and undertaking project work• Able to provide documentation, network diagrams and assistance with scope creation• Excellent customer interaction skills

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.

Systems Engineer We are offering a long term contract employment opportunity for a Systems Engineer in LYON STATION, Pennsylvania. As a Systems Engineer, you will be integral in ensuring the high performance and availability of our mission-critical systems. You will be required to build, test, and deploy complex systems, as well as perform data backups, data migration, and disaster recovery operations. Your role will also involve providing technical support to users and providing support services outside standard business hours when necessary. Responsibilities: • Maintain high performance and availability of mission-critical systems • Conduct complex system and application upgrades • Handle storage and server data backups, and perform data migration and disaster recovery operations • Provide second level technical support for network or platform performance issues • Document system upgrade procedures and troubleshooting methods • Design and implement disaster recovery and high availability solutions to meet 7x24x365 company needs • Build, patch, test, and deploy complex systems and enterprise platforms • Provide after-hours support services, including nights and weekends, as required.

Cloud Security Engineer We are looking to hire a Cybersecurity Infrastructure Engineer! Reporting to the Director of Cybersecurity, the Cybersecurity Infrastructure Engineer supports and maintains the organization's cybersecurity infrastructure. Responsibilities include designing secure network architectures, applying advanced security measures, and managing security policies on firewalls and intrusion detection systems. The engineer also administers continuous vulnerability management using Qualys WAS. Proficiency in AWS, Azure, Cloudflare’s WAF, and DDoS protection are essential. A strong understanding of networking, protocols, and expertise in scripting languages like Python and PowerShell for automation tasks, as well as integrating and securing APIs and TLS (SSL) certificates, is required If interested, apply today!

Accounting Manager Robert Half has partnered with a stable, non-profit on their search for an Accounting Manager with medical billing expertise. The Accounting Manager will be responsible for overseeing and managing accounting functions, creating budgets, processing reimbursements, assisting with month end close, drafting journal entries, preparing monthly financial statements, and overseeing the accounting team. This role is pivotal in supporting financial health and growth, providing variance analysis, ensuring compliance with GAAP, identifying opportunities for process automation, and setting clear goals and expectations for the financial services department. We are looking for an Accounting Manager with a solid financial analysis skillset, excellent communication and interpersonal skills, strong understanding of GAAP standards, and the capacity to multi-task while meeting crucial deadlines. What you get to work on daily· Oversee all aspects of financial services, including accounting, budgeting, and reimbursements· Manage investment and debt plans, ensuring sound financial operations· Handle resident accounting, providing accurate and timely information· Lead a team of accounting professionals, encouraging growth and efficiency· Implement monthly financial close procedures, including journal entries and reconciliation· Prepare monthly management financial reports and executive summary schedules· Provide technical support to departmental directors and managers for reporting and budget questions· Utilize knowledge of medical billing to enhance financial operations· Employ various accounting software systems, including ADP - Financial Services, BlackLine, Concur, and ERP - Enterprise Resource Planning· Perform critical accounting functions, including Accounts Payable (AP) and Accounts Receivable (AR)· Execute auditing and billing functions with precision and diligence· Apply experience in non-profit accounting to optimize financial operations.

IT Technical Writer IV (Contractor) Technical WriterLocation: Philadelphia, PA (Hybrid) Type: Contract with potential extension/conversion Job Overview:We are seeking an experienced and detail-oriented Technical Writer to join our team. In this role, you’ll work closely with cross-functional teams, including Development, Quality Assurance, and Technical Support, to produce clear, concise, and accurate documentation. By translating complex technical information into accessible materials, you will support both IT teams and business stakeholders.If you excel in organizing, editing, and maintaining technical documentation while demonstrating strong project management capabilities, we encourage you to apply!Key Responsibilities:<ul><li>Create and maintain IT documentation, including technical manuals, instructional materials, product documentation, design overviews, and other publications tailored for technical and non-technical audiences.</li><li>Collaborate with subject matter experts (SMEs) and technical teams to gather data, conduct interviews, and produce quality documentation.</li><li>Research and analyze sources such as design reports, equipment specifications, and system workflows to bridge information gaps.</li><li>Review, critique, and edit existing technical content, including programmer notes and design documents, ensuring clarity and consistency.</li><li>Manage the organization and upkeep of the internal documentation library.</li><li>Provide guidance on document layout, organization, and audience-appropriate formatting, ensuring alignment with company standards.</li><li>Support multi-media documentation initiatives, including video-based content, as appropriate for internal and external audiences.</li><li>Lead and/or support documentation projects and ensure they are completed on time.</li></ul>

Network Administrator We are offering an exciting opportunity in the Wholesale Distribution industry, specifically for a Network Administrator. As a Network Administrator, you'll be involved in a variety of tasks, including network and security management, database administration, and other duties involving IT asset management and compliance. Responsibilities: • Overseeing network security, including the development and maintenance of network configurations.• Handling network performance issues and ensuring accessibility for users.• Implementing network security controls as needed.• Managing site-to-site VPNs as part of the network and security tasks.• Installation, configuration, and maintenance of DBMS such as MySQL, SQL Server, Progress, and Oracle.• Conducting regular database backups, recovery, and maintenance to ensure data integrity.• Monitoring database performance and optimizing queries to enhance efficiency.• Implementing and overseeing database security measures.• Troubleshooting any database-related issues and providing technical support for users.• Participating in Help Desk Operations, including supervision, scheduling, and remediation actions.• Managing IT assets, including hardware, software, and equipment.• Ensuring compliance with software licensing, policies, and procedures.• Keeping up with emerging products, services, and protocols to assess potential installation and/or impact.

Mobile Device Support Analyst We are offering a long term contract employment opportunity for a Mobile Device Support Analyst in LYON STATION, Pennsylvania. In this role, you will be providing technical support and customer service for a variety of mobile devices and products, managing their deployment, configuration, and maintenance while adhering to company policies and security protocols. Responsibilities: • Offer timely troubleshooting and resolution for mobile devices, applications, and connectivity issues. • Handle the deployment, configuration, and upkeep of mobile devices, ensuring compliance with organizational policies and security measures. • Conduct informative sessions for employees regarding mobile technologies, security practices, and productivity-enhancing strategies. • Keep track of mobile device performance and usage, generating reports to pinpoint trends and areas requiring enhancement. • Collaborate with mobile service providers and device manufacturers to address problems and enhance service delivery. • Keep meticulous records of device inventories, support tickets, and technical documentation. • Contribute to the formulation and execution of mobile device policies and procedures to ensure security and compliance. • Oversee the inventory, billing, and records for all iOS devices. • Process incoming mobile requests and manage mobile activations. • Set up and configure new and loaner devices. • Liaise with mobile device vendors on various account maintenance tasks such as resolving billing and technical issues, as well as optimizing plans. • Uphold security and compliance concerning company information on company-owned mobile devices.

Help Desk Manager Key Responsibilities: • Lead and mentor a remote team of helpdesk technicians, ensuring optimal performance, productivity, and customer service. • Develop a 'follow the sun' support strategy that leverages time zone differences. • Foster a culture of continuous improvement and knowledge sharing within the team. • Establish performance metrics, conduct evaluations, and create training programs. • Identify opportunities for automation to enhance efficiency, reduce response times, and improve service quality. • Implement and oversee automated systems for ticket routing, escalations, and reporting. • Evaluate and incorporate AI-driven solutions, such as chatbots, for handling common requests. • Collaborate with external partners on custom or internal automation solutions. • Lead the development and enhancement of self-service portals, knowledge bases, and FAQs. • Analyze usage data to spot trends and optimize self-service resources. • Collect feedback from users to ensure resources align with their needs. • Assess and refine helpdesk workflows and processes. • Standardize procedures to maintain consistency and reliability in service delivery. • Align helpdesk operations with industry best practices and organizational goals. • Utilize analytics tools to track KPIs, including resolution times, customer satisfaction, and adoption rates. • Prepare reports to communicate progress, challenges, and recommendations to management. • Collaborate with IT teams, project managers, and other departments to integrate automation and self-service into broader IT strategies. • Simplify complex technical concepts and present them in an understandable manner for non-technical stakeholders.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in the healthcare and social assistance industry, based in Philadelphia, Pennsylvania. This role involves primarily providing support to users across the health system, ranging from corporate users to hospital workers, as well as patient portal assistance. Responsibilities: • Assist users from various departments within the health system with their technical needs.• Provide over-the-phone support to ensure effective and timely resolution of issues.• Manage and resolve patient portal inquiries, such as password resets and navigation help.• Maintain a high level of customer service, embodying a "patient first" approach.• Utilize various software tools, including Microsoft Access and Active Directory, for effective problem-solving and user assistance.• Ensure accurate record-keeping and data management.• Balance work commitments effectively, ensuring no clashes with other schedules.• Engage in continuous learning and adaptation to new technologies and system updates.

Technical Engineer We are offering an exciting opportunity for a Technical Engineer in Bethlehem, Pennsylvania. The role involves creating and developing automation systems for our industrial operations. This position is within the industry of automation and requires a high level of technical expertise. Key responsibilities: • Develop and document Programmable Logic Controller (PLC) programs for industrial control systems. • Design logic flow diagrams for program execution, simulation and testing, acceptance, and start-up processes. • Develop and program Human Machine Interface (HMI) Graphic Screens for industrial projects. • Provide technical support, problem-solving advice, modifications, and continuous improvements for automated control systems. • Utilize skills in Siemens and Rockwell Automation to enhance system effectiveness. • Collaborate with cross-functional teams to ensure the seamless integration of automation systems. • Stay updated on the latest trends and technologies in the automation industry to ensure our systems are current and effective. • Maintain a high level of accuracy and efficiency when processing customer credit applications. • Monitor customer accounts and take appropriate action when necessary. • Maintain accurate customer credit records. Note: This role offers a long-term contract employment opportunity.

IT Director We are offering an exciting opportunity for an IT Director in FEASTERVILLE TREVOSE, Pennsylvania. As an IT Director, you will play a crucial role in overseeing and managing all IT operations across the company, maintaining the network environment, and driving the development of innovative technical solutions. Responsibilities: • Oversee the strategic planning and execution of all IT operations • Establish and maintain the network environment and security protocols • Manage support and maintenance of existing applications • Drive the development and implementation of innovative technical solutions • Actively participate in hardware and software evaluations • Oversee the management of vendor contracts and make informed purchasing decisions • Maintain accurate records and ensure compliance throughout the purchasing process • Stay updated on industry trends and ensure compliance with security measures and safeguards • Communicate updates to IT policies and procedures effectively • Explain technical concepts to both technical and non-technical managers and employees • Collaborate with various organizational leaders to build consensus on strategies and tactics • Utilize skills in Cisco Technologies, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, ERP Solutions, Backup Technologies, Computer Hardware, Contracts, Deployments, Deskside Support.

Help Desk Analyst I We are offering a permanent employment opportunity for a Help Desk Analyst I in Woodbridge, New Jersey. In the IT industry, you will provide critical technical assistance, including support for logins, passwords, and general Windows issues. Key responsibilities: • Provide primary support for IT-related user and system issues, including phone support and technical installations. • Handle tasks related to distributed computer services. • Utilize your knowledge of Active Directory and Windows to troubleshoot and resolve issues. • Maintain a customer service mindset and helpful personality throughout all interactions. • Manage service desk tickets efficiently and effectively. • Ensure the smooth operation of Windows 10 and promptly address any problems. • Utilize Active Directory, DNS, WINS, and DHCP to support computer operations and networks. • Perform break-fix tasks as necessary to keep systems running smoothly. • Apply your technical aptitude and initiative to continually improve our IT support services.

Help Desk Manager We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You will collaborate with different departments to enhance service efficiency and lead a team of technicians to provide top-tier service delivery. Responsibilities• Oversee a team of service desk technicians, providing mentorship and direction• Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner• Refine and develop IT support processes for optimal service delivery• Collaborate with other departments to enhance the efficiency of IT services• Track performance metrics and instigate continuous improvement initiatives• Utilize ITSM and active directory in managing and troubleshooting IT issues• Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies• Provide deskside support and manage computer hardware issues.

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Technology Doesn't Change the World, People Do.®

90 results for Desktop Support in Philadelphia, PA

Technology Doesn't Change the World, People Do.^®