Position Overview:
You will be the primary point of contact for IT support, assisting in the management and maintenance of hardware, software, network systems, and security protocols. This role requires a proactive approach to problem-solving, the ability to manage multiple priorities, and a strong understanding of Windows operating systems and business applications typically used in accounting firms.
Provide first- and second-level technical support for all Windows-based systems, including desktops, laptops, and peripherals.
Troubleshoot and resolve software, hardware, and network issues across various devices and platforms.
Install, configure, and maintain accounting-related applications (e.g., QuickBooks, Microsoft Excel, and other financial software).
Support the firm’s internal IT infrastructure, including file servers, email systems, and security protocols.
Assist in the management of Active Directory (AD), user accounts, group policies, and permissions.
Perform routine system updates and patch management for all Windows systems and related software.
Ensure the security and integrity of the firm's systems through regular backups, antivirus updates, and proactive security monitoring.
Respond promptly to service desk tickets, providing timely and accurate updates to users.
Provide support for cloud-based applications and virtual environments used by accounting staff.
Maintain accurate records of system configurations, asset inventory, and IT-related issues.
Work with vendors to coordinate hardware/software upgrades and repairs.
Collaborate with other IT staff to ensure smooth IT operations and assist with long-term technology strategy.
Assist with the onboarding and offboarding of staff, ensuring proper setup of workstations and network access.
Participate in the implementation of IT projects, such as system upgrades and migrations.
Skills & Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Proven experience in IT support or system administration, preferably within an accounting or financial services firm.
Strong proficiency with Microsoft Windows operating systems (Windows 10, Windows Server 2016/2019) and Microsoft Office Suite.
Experience with network configuration and troubleshooting (TCP/IP, DNS, DHCP, VPNs, firewalls, etc.).
Familiarity with Active Directory, Group Policy, and user account management.
Knowledge of accounting software and applications (QuickBooks, Sage, etc.) is a plus.
Experience with Microsoft Exchange, Office 365, and cloud-based solutions.
Strong problem-solving skills and the ability to troubleshoot and resolve issues efficiently.
Excellent communication skills, with the ability to explain technical concepts to non-technical staff.