;

403 results for Desktop Support Analyst

Relevance

Date Posted

Create a Job Alert

Email me about new Desktop Support Analyst jobs

Are you sure you want to pass on this job?

Are you interested in IT Help Desk or Desktop Support roles? Are you an experienced IT professional with a full understanding of technical standards, principles, theories, concepts, and techniques?

We are interested in talking to you if you have the following skillset:

Responsibilities:

• Providing help desk and desktop support to our team members

• Troubleshooting and resolving issues related to computer systems, hardware, and software

• Utilizing your expertise in Microsoft O365 and Active Directory to manage user accounts and access

• Leveraging your skills in Intune and SCCM, if available, to manage devices and applications

• Ensuring the smooth running of Windows systems, with Mac knowledge being a bonus

• Applying your strong problem-solving skills to identify, investigate, and resolve technical issues

• Utilizing your excellent communication skills to provide clear, concise technical assistance

• Associates or Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience as a Help Desk Analyst, Desktop Support Analyst or similar role.

• Strong knowledge and experience with Active Directory

• Excellent problem-solving skills and attention to detail.

• Ability to handle multiple tasks and priorities effectively.

• Strong communication skills, both written and verbal.

• Ability to work independently and as part of a team.

• Experience with installing and troubleshooting software and hardware.

• Familiarity with various operating systems and platforms.

• Knowledge of network security practices and anti-virus programs.

• Ability to perform remote troubleshooting and provide clear instructions.

• Strong organizational and time-management skills.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

403 results for Desktop Support Analyst

Desktop Support Analyst Are you interested in IT Help Desk or Desktop Support roles? Are you an experienced IT professional with a full understanding of technical standards, principles, theories, concepts, and techniques? We are interested in talking to you if you have the following skillset: Responsibilities:• Providing help desk and desktop support to our team members• Troubleshooting and resolving issues related to computer systems, hardware, and software• Utilizing your expertise in Microsoft O365 and Active Directory to manage user accounts and access• Leveraging your skills in Intune and SCCM, if available, to manage devices and applications• Ensuring the smooth running of Windows systems, with Mac knowledge being a bonus• Applying your strong problem-solving skills to identify, investigate, and resolve technical issues• Utilizing your excellent communication skills to provide clear, concise technical assistance

Desktop Support Analyst Our growing client is actively seeking an experienced, dedicated and innovative mid-level Desktop Support Specialist. Their ideal candidate is passionate about leveraging their skills to drive necessary technical operations in our firm, ensuring that all our desktop systems are running smoothly. Key Responsibilities:<ol><li>Troubleshooting and Problem Solving: We'll rely on you to proactively diagnose, troubleshoot and resolve any device issues our employees may encounter to minimize interruption in their work.</li><li>Hardware and Software Installation: It's vital that you are comfortable installing, maintaining and updating both hardware and software on various computer systems in the firm.</li><li>Operating System Configuration and Support: Your role will involve configuring and providing the necessary support for various Operating Systems within the organization.</li><li>Network Connectivity and Troubleshooting: You will ensure all our systems are correctly connected to the network to support seamless operations while swiftly diagnosing and fixing network problems when they arise.</li><li>Active Directory Administration: Managing and configuring the active directory to ensure smooth networking operations will be a central part of your responsibilities.</li><li>Remote Desktop Support: Ability to provide technical assistance remotely, ensuring solutions are provided quickly without necessarily being in physical contact with the device.</li><li>Hardware and Software Upgrades: Ensuring our systems are up-to-date is critical. As part of your responsibilities, you will handle appropriate upgrades when needed.</li><li>Virus and Malware Removal: A key part of your role will be to provide timely, effective solutions when systems are invaded by viruses and malware, and to ensure our work environment remains safe.</li></ol>They are seeking someone who has a strong customer-first mentality and an eye for detail who will aim not only to solve immediate issues but also to proactively identify potential future problems. If you're a system-savvy problem solver who thrives in fast-paced environments, I’d love to hear from you. Tight-knit collaboration, constant learning, and a friendly, supportive environment are integral components of their work culture.

Desktop Support Analyst In this role, you will be responsible for ensuring the smooth operation of desktop and laptop related activities, providing support to our team, and maintaining an efficient help desk. Responsibilities:• Managing all desktop applications, including Word, Excel, Outlook, PowerPoint, Microsoft Teams, etc.• Installing and configuring all new computers (desktop and laptop)• Proactively handling Helpdesk activities and offering support to associates• Facilitating video conference activities and panaboard activities• Taking charge of user creation and maintenance• Overseeing basic network connectivity and resolving any hardware issues related to Desktop/Laptop• Keeping accurate records of all hardware and software license agreements• Conducting orientation training and continuing education for all associates accessing the computer network• Supporting emerging specialty systems such as Novar eclectic monitoring, MTS test works, CNC, wastewater treatment monitoring, etc.• Performing limited after-hours and remote work as required.

Desktop Support Analyst We are in search of a Desktop Support Analyst to join our team in New York. As a Desktop Support Analyst, you will provide vital technical support to end users, addressing both hardware and software issues across a range of devices and applications. This role offers a long term contract employment opportunity. Responsibilities: • Provide 2nd and 3rd level technical assistance to end users regarding issues with desktop and laptop computers, network connectivity, printers, and various software applications. • Assist users in resolving software and hardware problems in a timely manner. • Document and record procedures for new hardware and software. • Configure, deploy, and support various mobile devices for all users, including Blackberry, Windows Mobile Devices, Android, and iPhones. • Work with Configuration Management systems servers such as SCCM, Altiris. • Maintain Universal Computer image and Software Packages. • Monitor and report on Software/Hardware compliance. • Administer software updates and patch management for the desktop environment. • Utilize in-depth knowledge of the Microsoft Office suite of applications, Microsoft Windows operating system, device drivers, and associated peripherals. • Troubleshoot email clients such as Microsoft Outlook and administer Active Directory.

Desktop Support Analyst Do you feel stuck and micromanaged? Do you want freedom to troubleshoot and challenge yourself? If so, we are seeking a proficient Desktop Support Analyst (ranging from T1-T3 support) to join a team based in Grinnell, Iowa. As a Desktop Support Analyst, your role will involve handling support requests from end-users, conducting initial troubleshooting, and facilitating the resolution of technical issues. This position will require interaction with community-based technical resources, sharing technical problems and solutions with the team, and potential travel to service endpoints when necessary. One must be self driven and have a passion for collaborating with all faces with a smile. To learn more, please apply now, call 319-362-8606, or email your resume direct to: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn). Responsibilities: • Respond to incoming support requests via phone and email, gather pertinent information, and create trouble tickets• Perform initial troubleshooting actions which may include repairing, replacing, and installing equipment• Escalate incidents and ensure ticket resolution• Guide and assist community-based technical resources in resolving a wide range of service issues• Maintain and operate devices, ensuring optimal connectivity and configuration• Participate in quality improvement and skills development activities within the team• Provide support for applications, including Microsoft Office 365 and Android iOS• Utilize tools such as Active Directory and Remote Desktop Support for issue resolution• Offer support for computer hardware related issues• Share identified technical problems and solutions with the Service Support Team.

Desktop Support Analyst We are in search of a Desktop Support Analyst to join our team located in Belleville, Michigan. As part of your role, you will be troubleshooting both hardware and software issues, managing user accounts, and providing excellent customer service and end user support. This position provides a unique opportunity for a contract to permanent employment. Responsibilities: • Providing end user support and troubleshooting basic network problems.• Supporting desktop hardware and software, ensuring optimal operation.• Utilizing Active Directory for user and group management.• Handling customer inquiries and providing high-quality customer service.• Managing and maintaining the ticketing system efficiently.• Utilizing Azure and O 365 in daily operations.• Implementing backup technologies as part of data protection strategy.• Applying configuration management practices for system consistency.• Operating and troubleshooting Windows OS issues.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in Germantown, Wisconsin. As a Desktop Support Analyst, you will be expected to provide both direct and indirect IT support with a focus on hardware, software, and system management. You will play an integral role in the development and maintenance of systems and processes to ensure the smooth operation of our business. Responsibilities: • Provide technical support and assistance, focusing on computer systems, hardware, software, and network systems. • Collaborate with internal and external stakeholders to deliver high-quality IT services. • Manage the setup, installation, configuration, and maintenance of computer hardware and software. • Oversee system upgrades, ensuring minimal disruption to business operations. • Conduct regular system backups to safeguard business data. • Troubleshoot hardware and software issues promptly and efficiently. • Manage disaster recovery processes to ensure business continuity. • Work closely with other departments and third-party ERP software suppliers to ensure efficient IT operations. • Use your skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to enhance our IT support services. • Work independently, demonstrating your excellent problem-solving skills.

Desktop Support Analyst We are offering a long-term contract employment opportunity for a Desktop Support Analyst in the manufacturing industry. This role is based in New Castle, Pennsylvania, United States. As a Desktop Support Analyst, you will play an integral role in supporting our team with the upgrade to Windows 11. Responsibilities: • Facilitate the upgrade to Windows 11 for our team's systems • Provide on-site desktop support 5 days a week • Utilize your skills in Active Directory and Configuration Management • Ensure the correct functioning of Computer Hardware • Maintain and manage settings and systems using Windows 10 • Respond to and resolve any issues or inquiries related to the desktop support.

Desktop Support Analyst We are in search of a skilled Desktop Support Analyst to join our team in New York. As part of the tech industry, the Desktop Support Analyst will manage the resolution of IT-related issues and provide support for all assigned areas. The job function includes ensuring efficient and reliable operation of the company's desktop environment, maintaining systems, and troubleshooting computer problems. Responsibilities: • Utilize Cisco Technologies, Citrix Technologies, and Dell Technologies to troubleshoot and resolve desktop issues • Maintain and manage computer hardware and Apple devices ensuring they are in good working condition • Implement database management and configuration management to ensure data integrity and security • Provide support and maintenance for Active Directory, ensuring user access is up to date and secure • Handle Backup Technologies, ensuring data safety and availability in the event of any data loss • Leverage knowledge of Azure and Cloud experience to manage and support cloud-based applications and data • Utilize knowledge of ConnectWise and Office 365 to support users in these platforms • Apply experience with Managed Service Provider (MSP) environments to manage and troubleshoot issues • Work in line with IT certification guidelines, such as M365, Mimecast, KnowBe4, and Cisco Meraki.

Desktop Support Analyst We are seeking a Desktop Support Analyst to join our team in the Real Estate & Property industry, located in Los Angeles, California. As a Desktop Support Analyst, you will be tasked with providing high-level IT support, managing IT documentation, and maintaining essential asset management processes. This opportunity offers a long term contract employment. Responsibilities: • Provide comprehensive IT support, ensuring a high level of professionalism and attention to detail • Use your proficiency in key Microsoft tools such as Intune, SharePoint, Office 365, and OneDrive • Lead IT documentation efforts, contributing to the thoroughness and efficiency of our processes • Maintain effective written and verbal communication skills for describing processes, resolving tickets, and assisting users • Exhibit traits like patience, empathy, and adaptability when navigating communication gaps with non-technical end-users • Demonstrate a solid understanding of IT support and asset management concepts • Utilize your knowledge in Android Development, Cisco Technologies, Citrix Technologies, and Computer Hardware • Apply your skills in Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management

Desktop Support Analyst Join our team of innovative and passionate desktop support technicians and help us keep our users connected and productive.As a desktop support technician, you will be responsible for providing technical support to our users, both in-person and remotely. You will troubleshoot and resolve computer hardware and software problems, and you will also be responsible for maintaining and upgrading our computer systems. This is a challenging and rewarding role that will give you the opportunity to use your technical skills and problem-solving abilities to make a real difference in people's lives.What you will do:· Provide computer desktop support to local and remote users.· Troubleshoot and resolve computer hardware and software problems.· Maintain and upgrade computer systems.· Coordinate hardware repairs with vendors.· Ensure the integrity of all electronic data records.· Track equipment inventory and collaborate on potential purchases.· Own and execute technology implementation projects.· Communicate regularly and effectively with users.· Maintain records of daily data communication transactions, issues, and remedial actions taken.

Desktop Support Analyst We are seeking a Desktop Support Professional for one of our legal clients in DTLA. Responsibilities<ul><li>Support attorneys and staff in optimizing firm technology through training and coaching.</li><li>Maintain expertise in firm applications (Microsoft Office, iManage DMS, etc.) and technologies (workstations, remote access, mobile devices, printers, phones).</li><li>Utilize the service management system to track and resolve technical issues, identify trends, and recommend training or system enhancements.</li><li>Communicate with IT teams to ensure local office needs are addressed.</li><li>Assist in managing and securing information, including email, document handling, file transfers, and remote access.</li><li>Participate in quality assurance testing and gather user feedback.</li></ul>For immediate consideration, direct message Reid Gormly on LinkedIN and Apply now

Desktop Support Analyst We are offering a permanent employment opportunity for a Desktop Support Analyst in New York, New York. As a Desktop Support Analyst, you will be a part of our team, contributing to the support of our end users within a dynamic organization. Responsibilities • Provide top-tier customer service and support through various channels such as chat, phone, email, or remote access tools. • Handle ticket management efficiently, acknowledging all issues and requests accurately. • Assure smooth onboarding for new employees by providing structured IT guidance and setting up their desks, mobile devices, and VPN access. • Provide on-site support for employees, special guests, and staff visiting the office. • Contribute innovative ideas and solutions in addition to handling complex issues raised by our employees. • Collaborate with the team to promote the best IT security practices in line with our policies and guidelines. • Proactively check meeting rooms to ensure IT technology is always ready for use. • Share knowledge with colleagues across the company and actively contribute to team and department meetings. • Assist in setting up AV equipment for internal and external events and meetings, including video-conferencing and live streaming technologies. • Troubleshoot connectivity issues for local and remote networks. • Support the office management team with IT setup for desk relocations and event spaces when necessary.

Desktop Support Analyst We are offering a permanent employment opportunity for a Desktop Support Analyst in the manufacturing industry located in Farmers Branch, Texas, United States. The primary role of the Desktop Support Analyst will be to manage and operate audio-visual (AV) equipment in various settings, support users with AV related issues, and perform maintenance and repairs on AV equipment. Title: Desktop Support Location: Farmers Branch, Tx Pay: 25-30 Duration: 6 month contract to hire Responsibilities:• Manage, operate, and maintain audio-visual (AV) equipment used in different settings such as meetings, conferences, presentations, training sessions, and events• Provide technical support during events, including monitoring sound levels, adjusting lighting, managing presentations, and troubleshooting technical glitches• Perform pre-event checks of all AV equipment to ensure optimal functionality and to avoid disruptions• Provide technical assistance to end-users on the effective use of AV equipment, including training on basic operation and troubleshooting common issues• Diagnose and resolve technical problems with AV equipment under pressure during live events• Carry out routine maintenance on AV equipment to ensure optimal performance and prolong its lifespan• Troubleshoot and repair malfunctioning AV equipment or coordinate repairs with external vendors when necessary• Install and configure new AV equipment and systems, including running cables, connecting devices, and programming control systems• Maintain appropriate stock levels of essential AV equipment and supplies, including cables, batteries, adapters, and other commonly used items• Document, track, escalate, and notify issues within the support team, providing day-to-day support and troubleshooting of user AV related issues.

Desktop Support Analyst We are in search of a Desktop Support Analyst to join our team in the Telecom Services industry. Based in Grand Rapids, Michigan, this role offers a contract to permanent employment opportunity. As a Desktop Support Analyst, you will be tasked with diagnosing and troubleshooting PC systems, handling software and hardware updates, maintaining backups, and managing the imaging and deployment of new systems. You will also be providing remote support to end users, and coordinating system shipment for resolution. Responsibilities: • Handle the diagnosis and troubleshooting of PC systems to resolve issues. • Maintain up-to-date backups and perform diagnostics on failing components. • Manage software and hardware updates efficiently. • Oversee the imaging and deployment of new systems. • Provide remote support to end users and coordinate system shipment for resolution. • Lead and train fellow desktop administrators in organizational procedures. • Contribute to the knowledge store used by the desktop support team. • Monitor the activities performed by the desktop support team and ensure compliance with procedures. • Maintain the accuracy of the asset management library. • Contribute to the planning and organization of IT projects across departments. • Execute the asset management procedure and contribute to the project planning of hardware and software procurement process.

Desktop Support Analyst We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. Responsibilities• Provide comprehensive Level 1 and 2 desktop and software support to staff• Manage user and asset tasks effectively• Monitor work emails even after office hours to respond to any emergencies promptly• Participate actively in global IT projects to ensure seamless execution• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution• Maintain detailed documentation of all procedures and infrastructure• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks• Provide support via e-mail, phone, and in-person, escalating issues when necessary.

Desktop Support Analyst We are seeking a Desktop Support Analyst, based in Milwaukee, Wisconsin, 53202, United States, to join our team. In this role, you will be responsible for managing and resolving hardware, software, and network issues. This position offers a contract to permanent employment opportunity. Responsibilities: • Efficiently address and resolve hardware, software, and network-related issues • Monitor installed software and manage software licensing • Supervise and implement software upgrades as needed • Maintain a comprehensive inventory of all installed software • Utilize various technologies like Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management • Effectively manage the Service Desk Tickets and Support Tickets • Handle customer inquiries and oversee customer accounts • Apply strong communication and problem-solving skills in daily tasks • Use Cisco Networking skills for network troubleshooting and management.

Desktop Support Analyst | Desktop Technician We are looking for a Desktop Support Analyst to join our team in CEDAR RAPIDS, Iowa. This role is crucial in our IT department, where you will be responsible for providing technical support to both local and remote users, resolving hardware and software issues, and maintaining accurate records of technical issues and actions taken. This is a long-term contract employment opportunity. Responsibilities: • Provide desktop support to local and remote users in line with established policies and procedures • Identify, research, and resolve a variety of computer hardware and software issues • Implement appropriate solutions to resolve computer problems • Maintain accurate records of daily data communication transactions, issues, and remedial actions taken • Monitor user accounts and take appropriate action when necessary • Utilize skills in DNS, Active Directory, Desktop Support, PC Desktop - Workstation, Workstations to troubleshoot and resolve issues • Present complex technical information in a concise and understandable format for non-technical users • Contribute to a dynamic and positive team environment through effective communication and problem-solving skills.

Desktop Support Analyst We are recruiting for a mid-level to senior-level Desktop Support Analyst for an onsite contract to hire role in Appleton, WI. This is a great team that is growing due to demands and overall growth of their organization. Responsibilities:• Provide comprehensive desktop, printer, and overall device support• Ensure excellent customer service while interacting with end users and internal staff at the plant• Handle hardware and imaging related operations• Work in a Microsoft environment, specifically with Windows 7 & 10, printers, specialized applications• Manage and resolve escalated tickets together with the team• Offer remote support as part of the role, ensuring timely and effective solutions• Encourage independent research to come up with effective solutions• Utilize the knowledge base and ticketing system to manage tasks and issues• Work extensively with O365 in the Microsoft environment• Ensure the proper functioning of PC Desktop - Workstations and Desktop Hardware.

Desktop Support Analyst We are seeking a dedicated and skilled IT Desktop Support Analyst to join our Level-2 support team in Troy, Michigan. The ideal candidate will have a strong background in providing hardware and software support for both MAC and PC environments. Experience in utilizing and supporting SCCM, JAMF, Office 365, and Adobe applications is essential. Additionally, the candidate should have experience in asset inventory management, achieving SLA and project targets, and supporting AI integrations with office products. This position reports to the US Service Desk Associate Director.Key Responsibilities:<ul><li>Customer Support: Deliver a high level of customer satisfaction by prioritizing user needs, effectively communicating issues, and providing timely resolutions or escalations.</li><li>Issue Management: Evaluate and manage various end-user issues, escalating to management when necessary.</li><li>Collaboration & Teamwork: Work closely with other IT teams and management to ensure efficient feedback, escalation, and resolution of end-user issues, fostering strong customer relationships.</li><li>Technical Support: Provide comprehensive desktop support for MAC and PC users, including troubleshooting hardware and software issues.</li><li>Network & Device Support: Assist end users with network connectivity from home and office, support printers, corporate email, handheld devices, scanners, and various software applications.</li><li>Office 365 Support: Administer and troubleshoot Office 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.</li><li>Adobe Suite Support: Provide support for Adobe Creative Cloud applications, including installation, authentication, and access troubleshooting.</li><li>Software Deployment: Utilize SCCM and JAMF for efficient software deployment and management.</li><li>Inventory Management: Track and maintain hardware and software assets using corporate ITAM tools, JAMF, SCCM, and Power BI.</li><li>AI Integration: Assist with end-user issues and support AI tools integrated with office products.</li><li>Documentation: Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps, and system configurations.</li><li>SLA Achievement: Achieve and maintain a monthly SLA target of 93% for incidents and 84% for service request tasks throughout the year.</li><li>Email Configuration & Mobile Device Support: Configure and troubleshoot email clients such as Microsoft Outlook and support Android/iPhone devices.</li><li>Project Management: Lead and supervise IT projects as assigned by the Regional Manager.</li><li>Process Improvement: Document and update desktop support processes to enhance efficiency.</li><li>System Administration: Possess in-depth knowledge of Azure AD and On-Prem AD administration.</li><li>Security & Malware Protection: Familiarity with anti-virus/malware protection and login script management.</li><li>Troubleshooting & Resolution: Identify software, network, and hardware malfunctions and take appropriate action to resolve issues.</li></ul>

Desktop Support Analyst We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls. Responsibilities: • Deliver both remote and deskside support to staff, addressing software, hardware, and network problems. • Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals. • Take charge of managing user accounts and controlling access in Active Directory and O365. • Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools. • Document all troubleshooting steps and IT procedures for future reference within the team. • Collaborate effectively with other members of the IT team to escalate and resolve complex issues. • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in Bridewater, NJ. This role is within the IT industry and primarily focuses on providing technical assistance and support related to computer systems, hardware, and software. The individual will be tasked with diagnosing and resolving technical issues, maintaining equipment, and ensuring optimal performance for end-users within the organization. Responsibilities:• Respond to user-reported issues via phone, email, or ticketing system, providing timely and efficient resolution.• Install, set up, and configure desktops, laptops, printers, and other peripheral devices.• Monitor system performance, troubleshoot slowdowns or outages, and ensure optimal performance.• Perform routine maintenance and upgrades on computer systems and equipment.• Document incidents, problems, and resolutions for future reference and continuous improvement.• Collaborate with IT teams to resolve complex issues, ensuring a unified approach to problem-solving.• Educate users on basic troubleshooting and system use, providing guidance on best practices for maintaining system security.• Manage inventory of hardware and software assets, ensuring adequate resources for organization's needs.• Escalate unresolved problems to higher-level support or vendors as necessary.• Ensure proper functioning of security tools such as antivirus software.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in the manufacturing industry, located in NEW CASTLE, Pennsylvania. The role involves providing support for a Windows 11 upgrade, requiring the successful candidate to be onsite five days a week. Responsibilities: • Provide onsite support for the Windows 11 upgrade. • Use skills in Computer Hardware and Configuration Management to provide technical support. • Utilize Active Directory to manage user access and security. • Ensure smooth operation and user accessibility of Microsoft Windows 10 systems while the upgrade is in progress. • Offer comprehensive Desktop Support to all users, addressing and resolving any issues that arise.

Desktop Support Analyst We are offering a long-term contract employment opportunity for a Desktop Support Analyst in Philadelphia, Pennsylvania. This role is crucial within our team, with the main function being to assist with a Windows 11 Migration. The Desktop Support Analyst will be responsible for tasks including assisting with computer breakdowns and installations, intake calls for IT issues, and providing hands-on assistance carrying equipment to various locations in the building. Responsibilities: • Oversee the migration to Windows 11 across the organization • Handle IT-related queries and issues via intake calls • Assist in the breakdown and installation of computer systems • Provide physical assistance in moving equipment around the premises • Apply skills in Android Development, Cisco Technologies, Citrix Technologies, and Computer Hardware • Utilize knowledge of Dell Technologies and Active Directory to maintain and troubleshoot systems • Manage and support Apple Devices within the organization • Implement Backup Technologies for data protection and recovery • Perform Configuration Management to ensure system stability and efficiency.

Next Results Page

Technology Doesn't Change the World, People Do.®

403 results for Desktop Support Analyst

Technology Doesn't Change the World, People Do.^®