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    495 results for Call Center

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    We are seeking a bilingual Korean Call Center Specialist in the Financial Services industry located in Gardena, California. In this role, you will be responsible for handling customer queries, managing customer accounts, and maintaining an efficient customer service system. The workplace will be dynamic and fast-paced, offering a long-term contract employment opportunity.


    Responsibilities:

    • Accurately process customer credit applications

    • Efficiently handle inbound calls and provide exceptional customer service

    • Utilize CRM and other computer programs to maintain accurate customer records

    • Leverage ADP - Financial Services and Avaya CMS to assist customers

    • Monitor customer accounts and execute appropriate action when needed

    • Ensure all customer interactions are recorded in the customer service software

    • Support customers with benefit functions and related queries

    • Deliver timely responses to customer inquiries to ensure customer satisfaction

    • Use About Time software for effective time management.

    • MUST BE BILINGUAL IN KOREAN AND ENGLISH

    • Applicants must be willing to work in the Financial Services industry.

    • The position on offer is that of a Call Center Specialist.

    • No minimum years of experience are required, making it a suitable opportunity for fresh graduates.

    • Must have familiarity with ADP - Financial Services.

    • Proficiency in using Avaya CMS is a requirement.

    • Candidates should have a good understanding of various computer programs.

    • CRM knowledge is a necessary skill for this role.

    • The ability to use customer service software effectively is a must.

    • Knowledge of About Time software is a considerable advantage.

    • The candidate should be comfortable with Answer software.

    • Experience in answering inbound calls is highly desirable.

    • Candidates must be able to assist customers effectively.

    • Familiarity with Benefit Functions is a plus.

    TalentMatch®

    ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    Call Center Jobs

    Call Center Specialist <p>We are seeking a bilingual Korean Call Center Specialist in the Financial Services industry located in Gardena, California. In this role, you will be responsible for handling customer queries, managing customer accounts, and maintaining an efficient customer service system. The workplace will be dynamic and fast-paced, offering a long-term contract employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Accurately process customer credit applications</p><p>• Efficiently handle inbound calls and provide exceptional customer service</p><p>• Utilize CRM and other computer programs to maintain accurate customer records</p><p>• Leverage ADP - Financial Services and Avaya CMS to assist customers</p><p>• Monitor customer accounts and execute appropriate action when needed</p><p>• Ensure all customer interactions are recorded in the customer service software</p><p>• Support customers with benefit functions and related queries</p><p>• Deliver timely responses to customer inquiries to ensure customer satisfaction</p><p>• Use About Time software for effective time management.</p> Call Center Specialist <p>We are offering a contract to permanent employment opportunity for a Call Center Specialist in the machinery manufacturing industry, located in Las Vegas, Nevada. As a Call Center Specialist, you will deliver exceptional bilingual customer service in both Spanish and English, respond to product inquiries, and ensure accurate record-keeping of customer interactions. </p><p><br></p><p>Responsibilities:</p><p>• Deliver superior service to our customers in both Spanish and English through phone, email, and live chat.</p><p>• Respond efficiently to customer inquiries related to product features, order processing, and technical support.</p><p>• Maintain accurate documentation of all customer interactions and update records in our system.</p><p>• Collaborate with team members to address and resolve customer issues in a timely manner.</p><p>• Participate in a weekend rotation schedule to ensure customer support is available every day.</p><p>• Utilize your experience in call center operations to manage high volume calls in a fast-paced environment.</p><p>• Leverage your skills in conflict resolution to handle customer service issues effectively.</p> Call Center Specialist <p>We are in search of a diligent Call Center Specialist to be based in Jupiter, Florida. This role presents an opportunity to engage in a high volume, fast-paced environment within the telecom industry. You will be tasked with handling customer service duties, making outbound calls, and efficiently managing customer inquiries using various CRM systems. </p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries in a timely and detail-oriented manner</p><p>• Use CRM systems to track customer interactions and transactions</p><p>• Engage in cold calling activities to reach potential customers</p><p>• Follow up on customer interactions where necessary</p><p>• Utilize Microsoft Excel for data entry and tracking purposes</p><p>• Handle complaints, provide appropriate solutions and alternatives, and ensure resolution</p><p>• Collaborate with the management team to stay updated on new products, services, and policies</p><p>• Record customer information within our customer service database</p><p>• Engage in ADP - Financial Services tasks as required</p><p>• Use Avaya CMS for call center operations</p><p>• Exhibit strong communication skills to ensure a positive customer service experience.</p> Call Center Specialist We are adding to our team a Call Center Specialist, based in Federal Way, Washington. This role will involve providing exceptional customer service, addressing customer needs, and enhancing our service delivery system. The role requires handling both incoming and outgoing calls, resolving diverse issues, and guiding customers through various processes.<br><br>Responsibilities:<br><br>• Efficiently handle incoming customer calls regarding processes and service inquiries, and address any concerns they may have.<br>• Make outgoing calls to customers to gather additional information, provide appointment reminders, or offer assistance with form completion.<br>• Address and resolve issues related to backgrounds, i9's, finger printing, training, and provide information on specialized services.<br>• Guide customers through necessary processes in accordance with guidelines, and escalate problems to the appropriate teams when necessary.<br>• Maintain strict confidentiality and compliance with all regulations and policies regarding customer information and data privacy.<br>• Document all call information in the customer relationship management (CRM) system according to standard operating procedures.<br>• Develop a deep understanding of healthcare programs, practices, and services.<br>• Uphold excellent customer service techniques, demonstrating patience and empathy toward a diverse customer population.<br>• Provide feedback to enhance the overall customer experience.<br>• Accept ownership for accomplishing new and different requests and explore opportunities to add value to job accomplishments. Bilingual Call Center Specialist <p>We are actively seeking a Call Center Specialist to become a part of our dynamic team located in Columbia, South Carolina. This role provides essential services to our beneficiaries. This role is an in-person opportunity offering a contract to permanent employment.</p><p><br></p><p>Responsibilities:</p><p>• Deliver high-quality customer service in a call center environment</p><p>• Use our internal system, Thrive Hub, to assist beneficiaries with their applications for benefits</p><p>• Address and resolve customer inquiries promptly and professionally</p><p>• Apply detail-oriented thinking skills to navigate and work through the benefits application process</p><p>• Maintain an organized and meticulous work ethic to ensure accuracy in all tasks</p><p>• Oversee and manage customer accounts, taking appropriate actions when necessary</p><p>• Efficiently manage multiple tasks by answering a multi-line phone system</p><p>• Uphold a detail-oriented demeanor, adhering to our business casual dress code</p> Call Center Specialist We are offering a long-term contract employment opportunity for a Call Center Specialist in ALBANY, New York. Working in the lottery industry, you will play a vital role in promoting customer service and managing retailer relations.<br><br>Responsibilities:<br>• Efficiently manage daily call files<br>• Promote new products and offer premium customer service through outbound calls to Lottery retailers<br>• Handle inbound calls effectively<br>• Utilize basic computer skills and Enterprise Series (ES) efficiently<br>• Accurately prepare and complete all necessary paperwork<br>• Gain a comprehensive understanding of the current product mix of available games<br>• Inform retailers about upcoming lottery promotions, jackpots, and new games coming to market<br>• Collaborate with retailers and UPS to address incorrect orders and/or shipments<br>• Contact retailers daily who have not confirmed orders<br>• Exhibit the ability to multi-task effectively<br>• Exhibit strong problem-solving skills<br>• Show a willingness to be cross-trained. Customer Service Representative We are offering a long-term contract opportunity for a Customer Service Representative in the drinks and beverages industry, located in Greensboro, North Carolina. As a Customer Service Representative, you will be the primary point of contact for our customers, managing all forms of communication and requests.<br><br>Responsibilities:<br>• Responding to customer inquiries via phone and email in a courteous and detail oriented manner<br>• Accurately entering customer data and order details into our system<br>• Handling both inbound and outbound calls to ensure optimal customer service<br>• Utilizing Microsoft Excel and Word to maintain and update customer records<br>• Scheduling appointments as necessary in response to customer requests<br>• Assisting with various call center customer service duties as needed. Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative in Burbank, California. This role is within the Government industry, providing an opportunity to be part of a dynamic and vital team. As a Customer Service Representative, you will be pivotal in handling customer interactions and ensuring customer satisfaction through efficient data management.<br><br>Responsibilities:<br>• Ensure customer inquiries are promptly and accurately addressed<br>• Manage inbound and outbound customer calls<br>• Maintain high-level customer service in a call center environment<br>• Accurately enter customer data and orders <br>• Coordinate and schedule appointments as per customer requests<br>• Manage and process customer credit applications<br>• Keep customer credit records up-to-date <br>• Use Microsoft Excel and Word to document and track customer interactions<br>• Communicate with customers via email correspondence regarding their accounts and orders. Bilingual Customer Service Representative <p>We are in search of a Bilingual Customer Service Representative to join our team in Amherst, Massachusetts. This role offers a long term contract employment opportunity in the industry. As a Bilingual Customer Service Representative, you will be tasked with handling inbound and outbound calls, providing excellent customer service, and managing data entry tasks.</p><p><br></p><p>Responsibilities</p><p><br></p><p>• Answer and manage inbound calls in a detail oriented manner</p><p>• Provide top-notch customer service in a call center environment</p><p>• Conduct data entry tasks with precision and accuracy</p><p>• Maintain a high level of email correspondence with customers</p><p>• Efficiently handle inbound and outbound calls</p><p>• Proficiently use Microsoft Excel and Microsoft Word for various tasks</p><p>• Oversee order entry operations effectively</p><p>• Schedule appointments as required by customers</p><p>• Monitor customer accounts and take necessary actions when needed</p> 2nd shift Customer Service Representative <p>We are offering a possible contract to hire employment opportunity for a 2nd Shift Customer Service Representative, based in Erlanger, Kentucky. This role is within the service industry where you will play a crucial part in assisting customers. The workplace will be a team-oriented environment where you will be expected to provide detail-oriented, friendly, and high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming customer inquiries, providing accurate information and resolving their requests</p><p>• Efficiently process customer credit applications and maintain detailed records</p><p>• Dispatch services </p><p>• Communicate effectively with customers, providing clear expectations of costs and estimated time of arrival</p><p>• Follow up with customers regularly, keeping them informed on their service status</p><p>• Prepare service estimates, complete billing processes, and collect payments as necessary</p><p>• Use sales skills to address customer objections and encourage them to proceed with our service</p><p>• Forward contact information of interested prospects to an Inside Sales team member when required</p><p>• Identify priority issues and route calls to appropriate resources as needed</p><p>• Collaborate and support other team members in a team environment</p><p>• Acquire detailed knowledge of minor and major mechanical repairs through regular training</p> Customer Service Representative We are offering a long-term contract employment opportunity for an experienced Customer Service Representative to join our team. Our industry is healthcare and the role will be fully remote, based out of Minneapolis, Minnesota. As a Customer Service Representative, you will be supporting Care Delivery Organizations and assisting a large patient base.<br><br>Responsibilities:<br><br>• Fielding inbound calls from patients and addressing their inquiries about eligibility and authorizations<br>• Accurately documenting all patient interactions and information<br>• Providing exceptional customer service at all times<br>• Efficiently handling data entry tasks and order entry operations<br>• Corresponding with patients via email as needed<br>• Scheduling appointments for patients<br>• Managing both inbound and outbound calls to resolve patient issues<br>• Utilizing Microsoft Excel and Word for various administrative tasks<br>• Navigating through health care audits, specifically those related to Medicare and Medicaid<br>• Familiarity with the Centers for Medicare & Medicaid Services (CMS) procedures and guidelines<br>• Ensuring strict adherence to HIPPA regulations and other privacy laws. Customer Service Representative We are in search of a Customer Service Representative to become an integral part of our team in Cranston, Rhode Island. This role offers a long term contract employment opportunity in the industry where you will be primarily responsible for handling inbound calls, data entry, and order processing.<br><br>Responsibilities:<br><br>• Efficiently address customer inquiries and concerns over the phone.<br>• Accurately enter customer data and order details into Salesforce.<br>• Process customer orders with attention to detail.<br>• Maintain the highest level of customer service while answering inbound and outbound calls.<br>• Oversee customer accounts and ensure appropriate action is taken when necessary.<br>• Handle email correspondence with customers professionally and promptly.<br>• Adhere to established processes and procedures to ensure accuracy and efficiency.<br>• Utilize your skills in call center customer service to enhance customer satisfaction.<br>• Leverage your attention to detail in handling all responsibilities.<br>• Apply your knowledge in sports optics/hunting, if any, to better understand and serve our customers. Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Guilford, Connecticut. As a Customer Service Representative, you will be the primary point of contact for our customers, handling inbound calls, processing orders, and ensuring excellent service delivery. <br><br>Responsibilities<br><br>• Handling inbound and outbound calls, providing excellent customer service<br>• Accurately processing customer orders and maintaining customer records<br>• Scheduling appointments and dispatching as needed <br>• Conducting data entry tasks and managing email correspondence proficiently<br>• Utilizing Microsoft Excel and Word for various tasks <br>• Resolving customer inquiries in a timely and efficient manner <br>• Working collaboratively with the team to ensure smooth operations<br>• Utilizing basic office skills to accomplish daily tasks. Customer Service Representative <p>We are in search of a Customer Service Representative to join our government sector team located in Rialto, California. As a Customer Service Representative, your primary duties will involve addressing customer inquiries, maintaining up-to-date customer records, and ensuring the smooth operation of customer accounts. This role offers a short term contract employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently handle inbound and outbound customer calls</p><p>• Ensure prompt and accurate data entry of customer information</p><p>• Assist customers by resolving their issues effectively</p><p>• Utilize customer service software to manage customer interactions</p><p>• Maintain a high level of customer service through email correspondence</p><p>• Monitor customer accounts and take necessary actions as required</p><p>• Manage order entry operations diligently</p><p>• Use Microsoft Excel and Word for various tasks</p><p>• Schedule appointments as per the needs of the customers.</p><p><br></p><p><br></p> Customer Service Representative <p>We are offering a contract employment opportunity in the Retail Health industry for a Customer Service Representative in Parsippany, New Jersey. In this role, you will provide a high level of customer service while generating appointments by answering incoming calls in a premier contact center. </p><p><br></p><p>Responsibilities:</p><ul><li>Scheduling patient appointments using a call script</li><li>Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system</li><li>Answer returned inbound calls as needed after initial outbound contact</li><li>Maintain quality service by following organizational standard operating procedures</li><li>Maintain and exceed daily, weekly and monthly appointment (conversion) quotas</li><li>Learn and understands basic industry knowledge</li><li>Collaborate with Clinical staff and hearing care professionals</li></ul> Outbound Calling Customer Service Representative We are offering a unique contract to permanent employment opportunity in the healthcare and social assistance industry, based in Gardena, California. The role is of an Outbound Calling Customer Service Representative, where you will be expected to manage customer interactions, maintain accurate records, and ensure efficient processing of customer applications.<br><br>Responsibilities:<br>• Scheduling and managing the retrieval of medical charts from healthcare providers.<br>• Engaging in outbound calls for various programs throughout the year.<br>• Handling inbound calls and addressing any customer inquiries.<br>• Ensuring accurate record keeping of customer credit and contact information.<br>• Conducting research and following up on leads.<br>• Managing correspondence through email and ensuring effective communication with customers.<br>• Utilizing Salesforce for administrative tasks and data entry.<br>• Coordinating with on-site technicians for record retrieval and scheduling appointments.<br>• Verifying provider information to ensure accuracy and reliability. Customer Service Representative <p>Robert Half is seeking a Customer Service Representative in the hospitality industry, based in Lexington-Fayette, Kentucky. This position offers a contract to permanent employment opportunity, where you will manage customer reservation requests, maintain accurate records, and resolve various issues over the phone.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently process and manage customer reservation requests</p><p>• Accurately maintain customer reservation records</p><p>• Provide support for inbound and outbound calls, ensuring customer inquiries are resolved efficiently</p><p>• Utilize problem-solving skills to assist clients and hotels with issues over the phone</p><p>• Communicate effectively with all clients and departments to address client needs and issues</p><p>• Ensure accurate information input into the reservation system to meet client needs</p><p>• Monitor customer accounts and take appropriate action for any issues</p><p>• Maintain a high level of punctuality and take ownership of assigned duties</p><p>• Work in a fast-paced environment and demonstrate a high degree of initiative and persistence.</p> Customer Service Representative We are offering a long-term contract employment opportunity for a Customer Service Representative in Richmond, Virginia. This role is integral to our local government operation and requires on-site presence. As a Customer Service Representative, you will handle customer inquiries, maintain detailed records, and manage customer accounts with precision and professionalism. <br><br>Responsibilities:<br>• Handle a high volume of inbound and outbound calls on a daily basis.<br>• Address customer inquiries related to their accounts and utility questions.<br>• Maintain detailed and accurate customer account records.<br>• Enter and update customer data in Microsoft Excel and Microsoft Word.<br>• Schedule appointments as per customer needs.<br>• Process customer credit applications promptly and accurately.<br>• Engage in email correspondence with customers to resolve their queries.<br>• Monitor customer accounts and take appropriate action when required.<br>• Serve as the initial point of contact for customers.<br>• Manage order entries with precision and accuracy. Customer Service Representative <p>We are accepting applications for the position of a Customer Service Representative with our client based in Houma, Louisiana. This role involves working in a call center environment where you will be tasked with managing customer inquiries and maintaining customer records. The position offers a short-term contract to full time employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls from customers, providing prompt and efficient service</p><p>• Ensure accurate data entry and maintenance of customer records</p><p>• Use Microsoft Excel and Word to manage and document customer interactions</p><p>• Provide assistance to customers through email correspondence, ensuring their queries are resolved</p><p>• Make outbound calls to customers as required, ensuring customer satisfaction</p><p>• Process order entries in a timely and accurate manner</p><p>• Schedule appointments as per customer requests</p><p>• Monitor customer accounts and take necessary actions as required</p><p>• Uphold the highest level of customer service at all times</p><p>• Maintain a detail-oriented demeanor while handling customer queries</p> Customer Service Representative <p>We are on the search for a Customer Service Representative to become a vital part of our team, based in Pasadena, California. In this role, your main focus will be handling customer inquiries and concerns, processing applications, and maintaining detailed records of customer interactions. This role offers a short term contract employment opportunity. For immediate consideration email your resume and call 626-463-2031. </p><p><br></p><p>Responsibilities</p><p>• Take the lead in conducting outreach calls to provide information to individuals about emergency readiness and offer support to those affected.</p><p>• Act as the first point of contact for customers, responding to their inquiries regarding disaster preparedness and other topics.</p><p>• Uphold the responsibility of data entry, with a focus on processing customer credit applications accurately and efficiently.</p><p>• Show proficiency in using Microsoft Excel and Word for order entry and email correspondence.</p><p>• Ensure all customer interactions, inquiries, and resolutions are accurately documented in the designated database.</p><p>• Show commitment to ongoing learning by participating in training sessions to stay updated on scripts and best practices.</p><p>• Display adherence to established protocols, guidelines, and procedures when handling calls.</p><p>• Manage and monitor customer accounts, taking appropriate actions as required.</p> Customer Service Representative We are seeking a Customer Service Representative for our operations in the non-profit sector in Atlanta, Georgia. This role is a short term contract employment opportunity and is focused on managing customer interactions, maintaining accurate data records, and efficiently processing applications. <br><br>Responsibilities:<br>• Efficiently manage inbound calls, responding to queries with professionalism and courtesy<br>• Serve as the initial point of contact for new applicants, providing necessary guidance<br>• Evaluate applicant qualifications for program eligibility<br>• Ensure accurate and timely data entry of customer details<br>• Maintain and update data spreadsheets using Office software, particularly Excel<br>• Organize, scan, and file essential documents<br>• Perform additional administrative duties as required<br>• Ensure a welcoming and friendly environment for all interactions<br>• Collaborate with case managers by providing relevant applicant information<br>• Manage email correspondence and schedule appointments as needed. Customer Service Representative <p>We are in need of a Customer Service Representative who can seamlessly manage customer-related tasks in our Medley, Florida office. As a key member of our team, you will be in charge of assisting customers with their orders, maintaining meticulous records, and swiftly resolving any issues that arise. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Provide guidance and support to customers regarding their orders over the phone</p><p>• Maintain a high level of empathy and understanding while dealing with customer queries</p><p>• Demonstrate effective multitasking skills, including managing emails while assisting customers</p><p>• Maintain and update customer records diligently and accurately</p><p>• Thrive in a fast-paced work environment and adapt quickly to changes</p><p>• Exhibit exceptional typing skills with a speed of over 40 words per minute</p><p>• Be flexible with shift timings, ensuring availability as required</p><p>• Use your bilingual skills to better assist our diverse customer base, if applicable</p><p>• Exhibit quick learning skills to adapt to our dynamic work environment</p><p>• Collaborate with the team to provide top-notch customer service in our call center.</p><p><br></p><p>Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072</p> Sr. Customer Service Representative We are offering a long term contract employment opportunity for a Sr. Customer Service Representative in the manufacturing industry based in LOMBARD, Illinois. In this role, you will be primarily focused on providing top-notch customer service by handling customer calls and inquiries. You'll play a key role in maintaining customer satisfaction and ensuring smooth operation of our customer service department.<br><br>Responsibilities:<br>• Handle incoming calls professionally, ensuring customer inquiries are resolved promptly and accurately<br>• Utilize system violation software and call center phone systems to research customer inquiries<br>• Maintain accurate and detailed records of customer interactions<br>• Assist in the training and monitoring of other call center representatives<br>• Support customers in completing credit card transactions for violation payments<br>• Regularly check work email and other company communication channels<br>• Aid in the hiring and onboarding process of new call center representatives<br>• Participate in annual performance appraisals of employees and issue disciplinary warnings when necessary<br>• Process other duties as assigned by the Call Center Manager. Call Center Representative - EXP Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions process customer accounts and file documents Follow communication procedures guidelines and policies Take the extra mile to engage customers Education: HS Diploma/GED Call Center Representative We are on the lookout for a diligent Call Center Representative - ENT to join our team. Based in EAST SYRACUSE, New York, this role offers a long term contract employment opportunity in the industry. As a Call Center Representative - ENT, your primary tasks will include managing high volumes of incoming calls, generating sales leads, and maintaining a comprehensive database of customer interactions.<br><br>Responsibilities:<br>• Handling a large volume of incoming calls and efficiently managing customer inquiries.<br>• Generating sales leads and meeting prescribed sales targets.<br>• Building and maintaining sustainable relationships with customer accounts through proactive and interactive communication.<br>• Providing accurate, valid, and complete information using appropriate methods and tools.<br>• Identifying customer needs to ensure satisfaction and achieve service team goals.<br>• Handling customer complaints effectively, providing suitable solutions and alternatives within specified time limits and following up for resolution.<br>• Maintaining detailed records of customer interactions, processing customer accounts, and filing necessary documents.<br>• Following communication procedures, guidelines, and policies diligently.<br>• Demonstrating the ability to go the extra mile to engage customers.<br>• Utilizing the Microsoft Office Suites and other database tools to manage customer accounts and process information.<br>• Providing technical support and Tier 1 Support to customers as needed.