<p>We are seeking a detail-oriented, professional Customer Service Representative to support our clients and sales teams in a fast-paced manufacturing environment. This role is responsible for managing customer inquiries, processing orders, and delivering exceptional service that strengthens customer relationships.</p><p>Responsibilities:</p><ul><li>Serve as the primary contact for customer inquiries via phone, email, and in-person regarding products, orders, and shipments.</li><li>Process quotations, orders, returns, and resolve issues related to product specifications, pricing, lead times, and delivery.</li><li>Provide accurate and timely information on product availability, inventory status, and order tracking.</li><li>Collaborate with manufacturing, logistics, and sales teams to ensure excellent fulfillment and timely resolution of customer concerns.</li><li>Maintain detailed records of customer communications and transactions.</li><li>Proactively identify and resolve potential service issues, escalating complex situations as needed.</li><li>Support customers throughout the order lifecycle, from initial inquiry to after-sales follow-up.</li><li>Stay informed about product offerings, technical specifications, and industry trends to provide informed guidance and problem-solving.</li></ul><p><br></p>
We are looking for a detail-oriented Accounting Clerk to join our team in Virginia Beach, Virginia. In this role, you will support financial and administrative operations while ensuring adherence to company policies and regulatory guidelines. This position requires strong organizational skills and a proactive approach to managing financial records and processes.<br><br>Responsibilities:<br>• Perform general administrative tasks such as filing, scanning, data entry, and mail handling to maintain organized records.<br>• Assist senior accounting staff with daily financial activities, including account reconciliation and invoice processing.<br>• Manage accounts payable and accounts receivable functions, ensuring timely and accurate processing.<br>• Handle AR collections and communicate effectively with stakeholders to resolve outstanding balances.<br>• Prepare and modify financial documents, including reports, memos, and correspondence, to support management needs.<br>• Support month-end and year-end closing procedures by ensuring accurate data entry and timely reporting.<br>• Collaborate with logistics and trade operations teams to maintain workflow and address operational needs.<br>• Generate ad hoc accounting reports for internal stakeholders and ensure the accuracy of data presented.<br>• Liaise with international teams to manage requests and relay information efficiently.<br>• Provide backup support in logistics and trade operations when necessary.
