We are offering a contract for a permanent position as a Customer Success Agent in Milwaukee, Wisconsin. This role is integral to our machinery and work tools industry. As a Customer Success Agent, you will be the primary point of contact for our customers, ensuring they receive maximum value from our services and products. You will be responsible for handling customer inquiries, maintaining their records, and processing their applications.
Responsibilities:
• Serve as a dedicated liaison for customers, providing personalized experiences and ensuring their needs are met with minimal effort from their side.
• Analyze and address customer concerns independently, providing timely and appropriate solutions.
• Use self-help tools to troubleshoot and resolve technical issues.
• Maintain a comprehensive knowledge of our products and services to better assist customers.
• Collaborate cross-functionally with key support business units to resolve inquiries, aiming for one-call resolution.
• Monitor customer accounts and take necessary actions.
• Process customer credit applications accurately and promptly.
• Maintain accurate records of customer credit information.
• Handle a high volume of calls daily, acting with urgency and delivering an elite experience to our valued partners.
• Minimum of 3 years' experience in a customer service role, preferably in a high volume, fast-paced call center environment.
• Proven proficiency in call center operations and familiarity with call center metrics.
• Demonstrated ability to resolve customer complaints efficiently and effectively.
• Prior experience in a machinery/worktools related industry is desirable.
• Proficiency in computer data entry and typing data entry is essential.
• Must be adept at using Microsoft Office Suite, including Teams, Word, Outlook, and Excel.
• Experience in creating and sharing customer success stories is a plus.
• Ability to handle inbound calls and provide excellent customer service.
• Previous experience working in a call center is required.
TalentMatch®
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
roberthalf.gobenefits.net for more information.
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