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We are seeking a skilled and customer-focused Desktop Support Technician to join our team on a contract-to-hire basis. The ideal candidate will be responsible for providing technical assistance and support for end-users, ensuring the smooth operation of desktop environments, and troubleshooting hardware and software issues.
Key Responsibilities:
- Provide first and second-level technical support to end-users via phone, email, and in-person.
- Install, configure, and maintain hardware, software, and peripherals.
- Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other IT equipment.
- Manage user accounts and permissions through Active Directory.
- Support network connectivity, including Wi-Fi, VPN, and LAN connections.
- Document incidents, solutions, and technical procedures in the ticketing system.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Assist with software deployment and updates.
- Perform routine maintenance and system health checks.
- Provide training and guidance to end-users on software and hardware best practices.
Qualifications:
- Proven experience as a Desktop Support Technician or similar role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Active Directory, Office 365, and remote support tools.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks effectively.
- CompTIA A+ or other relevant certifications are a plus.
Education:
- Associate's or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
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