Our client is looking for an experienced Incident Response Manager to take charge of managing critical IT incidents, ensuring timely resolution, and minimizing business disruptions. This role requires a skilled professional who can oversee the end-to-end incident lifecycle, including response coordination, communication with stakeholders, root cause analysis, and process improvement. The ideal candidate will have a strong technical foundation in IT infrastructure and applications, exceptional problem-solving abilities, and a proven ability to stay calm and focused under pressure. They will also be responsible for refining incident management processes, maintaining compliance with organizational and regulatory standards, and fostering collaboration across technical teams, business units, and vendors. Expertise in incident management tools such as ServiceNow or PagerDuty, along with ITIL certification, is highly preferred. If you're seeking a dynamic and impactful role that ensures the reliability of IT systems for a thriving organization, this is an excellent opportunity to make a difference in an evolving environment.
Based on the job description you provided, here are the job requirements for the Incident Manager role:
Job Requirements: