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2 results for Help Desk Tier 2 in Richmond, VA
- Richmond, VA
- onsite
- Temporary
- 14.25 - 16.50 USD / Hourly
- <p>The IT Hardware Asset Analyst will be responsible for accurate and timely reporting of asset repository. Specific duties will include monitoring and updating ticketing system; reporting and root cause analysis of discrepancies in repository; inventory tracking and trend analysis; assist in daily, weekly, and monthly inventory discrepancy research and resolution; assess process adherence and provide feedback to appropriate stakeholders on findings. The Analyst must have the ability to develop and document operational processes and work instructions, efficiencies and best practices.</p><p><br></p><p><strong>Essential Functions: </strong> </p><ul><li>Analyze operational reports for data anomalies, discrepancies, and trend assessment.</li><li>Review data for accuracy and completeness, identify gaps and drive change with appropriates teams.</li><li>Coordinate lifecycle communications and planning with appropriate stakeholders (order, license/rights, install).</li><li>Drive version control and application end of support awareness through research and analysis.</li><li>Understanding of database normalization and relationship dependencies.</li><li>Root cause analysis related to identified gaps and data trends.</li><li>Support engineering team in identifying application packaging needs.</li><li>Review existing process collateral and look for improvement related to software lifecycle management by the ITAM team.</li><li>Work closely with other departments to ensure successful deployment of processes; providing communication when gaps are identified.</li><li>Client facing/engaging for review of IT Software Asset Management service delivery or process modifications based on environment changes.</li><li>Other duties as assigned.</li></ul><p><br></p>
- 2026-04-15T15:33:44Z
- Mechanicsville, VA
- onsite
- Temporary
- 65.00 - 70.00 USD / Hourly
- <p><strong>Position Overview</strong></p><p>We are seeking a highly skilled <strong>Configuration Manager</strong> with strong ITIL expertise to support its IT Service Management (ITSM) team. This role is responsible for establishing, governing, and continuously improving Configuration Management processes to ensure the integrity, accuracy, and traceability of Configuration Items (CIs).</p><p>The ideal candidate will have deep experience managing CMDB environments, particularly integrating Azure resources with third-party tools such as Ivanti Neurons for ITSM.</p><p><strong>Key Responsibilities</strong></p><ul><li>Develop, implement, and maintain Configuration Management policies aligned with ITIL standards and Commonwealth of Virginia (COV) guidelines</li><li>Own and manage the CMDB, ensuring data accuracy, completeness, and compliance</li><li>Define and enforce standards for CI identification, control, and reporting</li><li>Collaborate with Change, Incident, Problem, and FinOps teams to support service delivery</li><li>Partner with Infrastructure, Network, Security, and Application teams to maintain CI data</li><li>Monitor, audit, and improve CMDB data quality and reliability</li><li>Establish and track KPIs and metrics to measure CMDB health and process maturity</li><li>Provide guidance and leadership on configuration management best practices</li><li>Support governance, risk, and compliance initiatives</li></ul><p><br></p>
- 2026-03-18T23:18:45Z