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358 results for Customer Service Representative Ii in Plainview, NY

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We are offering a long-term contract employment opportunity in Houston, Texas for a Customer Service Rep II. This role is critical in our corporate setting and is primarily focused on providing quality customer service, managing revenue risk, and promoting effective public relations.

Responsibilities:

• Efficiently and accurately process customer credit applications.
• Maintain precise records of customer credit.
• Address and resolve customer inquiries and complaints related to billing policies and procedures.
• Adapt responses as required to handle different situations.
• Provide guidance and direction to team members with less experience.
• Receive and respond to inbound calls in a courteous manner.
• Record and process commitments on customer accounts as needed.
• Collaborate with call centers and customers to resolve any issues.
• Report any fraudulent activities to management.
• Leverage your decision-making skills to respond to both routine and non-routine customer requests.
• Utilize your knowledge of Texas deregulation to enhance customer service delivery, though this is not mandatory.

• Demonstrated proficiency in Customer Service
• Familiarity with various Procedures and Policies
• Experience with Billing and Onboarding processes
• Understanding of Revenue Accounting principles
• Proficiency in Public Relations and Staffing
• Experience working with Suppliers and handling Complaints
• Knowledge of Risk Management practices
• Familiarity with Commission Functions and Onsite operations
• Excellent Decision-Making skills
• Experience managing an Expense Account
• Ability to work effectively within a Business Unit
• Experience creating and implementing Validation Plans
• Knowledge of Call Center Operations
• A Plus certification is beneficial
• Familiarity with Cyber security principles
• Ability to communicate in a Courteous Manner
• Knowledge of NIS and Nerc
• Experience managing a Contingent Workforce
• Demonstrated ability in Adaptation to changing circumstances

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

358 results for Customer Service Representative Ii in Plainview, NY

Customer Service Rep II We are offering a long-term contract employment opportunity in Houston, Texas for a Customer Service Rep II. This role is critical in our corporate setting and is primarily focused on providing quality customer service, managing revenue risk, and promoting effective public relations. Responsibilities: • Efficiently and accurately process customer credit applications. • Maintain precise records of customer credit. • Address and resolve customer inquiries and complaints related to billing policies and procedures. • Adapt responses as required to handle different situations. • Provide guidance and direction to team members with less experience. • Receive and respond to inbound calls in a courteous manner. • Record and process commitments on customer accounts as needed. • Collaborate with call centers and customers to resolve any issues. • Report any fraudulent activities to management. • Leverage your decision-making skills to respond to both routine and non-routine customer requests. • Utilize your knowledge of Texas deregulation to enhance customer service delivery, though this is not mandatory.

Customer Service Representative Customer Service Representative We are providing an opportunity for a Customer Service Representative in Centennial, Colorado. The role is part of a dynamic team that deals with data entry and customer service in a diverse environment. The workplace offers a short term contract opportunity that involves extensive research and communication with various community facilities in Colorado. Responsibilities: • Conduct detailed research on rural and community facilities in the state of Colorado • Engage in phone conversations with facility representatives to collect necessary information about services they provide • Utilize a script to ensure all required data is collected during phone calls • Categorize different types of facilities such as libraries, public health entities, employment agencies, homeless shelters, etc. • Input and organize data collected into spreadsheets, ensuring accuracy and attention to detail • Utilize Microsoft Excel and Word to manage data and correspond via email • Handle inbound and outbound calls professionally and effectively.

Customer Service Representative Position Overview:We are seeking a Customer Service Representative who is passionate about providing an exceptional customer experience and thrives in a fast-paced and solution-oriented environment. As a key point of contact between our clients and the company, you will handle inquiries, resolve issues, and deliver consistent support to maintain customer satisfaction and loyalty.Key Responsibilities:<ul><li>Customer Interaction: Answer incoming calls, emails, and online inquiries, delivering timely and accurate information about products, services, or company policies.</li><li>Problem Resolution: Identify, research, and resolve customer concerns or complaints professionally, escalating complex issues as needed.</li><li>Product Knowledge: Maintain a thorough understanding of our offerings to guide customers effectively and increase resolution rates.</li><li>Order Management: Assist with order placement, tracking, cancellations, and returns, ensuring a seamless process for customers.</li><li>Documentation: Keep detailed records of customer interactions, transactions, and feedback to ensure accurate reporting and follow-up.</li><li>Cross-Functional Collaboration: Communicate with internal teams, such as sales, operations, and technical support, to provide end-to-end solutions for customers.</li><li>Customer Feedback: Gather and report on customer feedback to help improve processes, products, or services.</li></ul>

Customer Service Representative Robert Half is partnering with a highly respected non-profit organization in the area to find a Bilingual Customer Service Representative. This is a temporary role with excellent potential to transition into a full-time, permanent position. The organization is known for its positive impact on the community and offers a great working environment for individuals passionate about making a difference.Job Responsibilities: <ul><li>As a Bilingual Customer Service Representative, you will be responsible for handling both inbound and outbound calls on a daily basis. You will be the first point of contact for many clients, ensuring they receive the highest level of service.</li><li>Provide support to customers and clients through both phone and email communication, addressing their inquiries related to their accounts, services, or any other needs they may have.</li><li>Update and maintain customer account information, ensuring accuracy and completeness at all times. You will also be responsible for inputting new data or correcting existing information as necessary.</li><li>In addition to handling incoming inquiries, you will follow up with customers to ensure their needs have been fully addressed and to provide any additional assistance required. This will involve proactive outreach to ensure customer satisfaction and retention.</li><li>Maintain detailed records of all customer interactions, ensuring that information is logged correctly and efficiently in the system.</li><li>Work collaboratively with your team and other departments to ensure a seamless customer experience and timely resolution of issues.</li></ul>

Customer Service Representative 2 We are offering a contract employment opportunity for a Customer Service Representative in Menomonee Falls, Wisconsin. You will be an integral part of our team, functioning as a key contact for our customers and ensuring all aspects of order management are handled efficiently. This role is in the industry of service management and requires a proactive approach to customer service. Responsibilities: • Efficiently and accurately process customer orders, ensuring all details are complete and correct.• Handle customer inquiries and complaints related to orders promptly, maintaining a high level of customer satisfaction.• Collaborate closely with our sales, logistics, and finance teams to ensure smooth order processing.• Maintain meticulous records of all customer orders, including purchase orders and order confirmations.• Address order-related issues and resolve any exceptions such as pricing discrepancies.• Monitor customer orders and take appropriate action for any credits, cancellations, or revisions.• Adhere to established policies and procedures as per our standard operating procedures and other relevant process documents.• Provide exceptional customer service by interacting with customers and handling inbound customer calls and emails related to orders, products, and services.• Work cohesively as part of a team to deliver quality results.

Customer Service Representative Robert Half is currently searching for an articulate, highly skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity based in Centreville, Virginia. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:<ul><li> Handle both inbound and outbound customer calls.</li><li>Proactively communicate with customers to address and resolve sales and service issues</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Follow communication procedures, guidelines and policies.</li><li>Take the extra mile to engage customers.</li></ul>

Medical Customer Service Representative You will play a pivotal role in ensuring a seamless and positive experience for patients. You will be the friendly and professional face of the facility, dedicated to providing exceptional support and service. Your responsibilities will include handling patient inquiries, managing appointments, all while upholding our client's commitment to compassionate care and operational excellence. <ul><li>Patient Interaction: Serve as the primary point of contact for patients, addressing questions about services, appointment scheduling, and general inquiries with empathy and professionalism.</li><li>Appointment Management: Schedule, reschedule, and cancel patient appointments while ensuring optimal use of resources and minimizing wait times.</li><li>Records Management: Maintain and update patient records in compliance with HIPAA regulations and facility policies. Ensure all documentation is accurate and current.</li><li>Problem Resolution: Address and resolve patient concerns or complaints promptly and effectively, escalating issues to supervisors when necessary.</li><li>Team Collaboration: Work closely with medical staff, administrative teams, and other departments to coordinate patient care and improve service delivery.</li><li>Administrative Support: Perform administrative tasks such as managing phone lines, handling patient intake forms, and processing referrals as needed.</li></ul>

Customer Service Representative We are offering an opportunity for a Customer Service Representative to join our team in the non-profit sector in Columbus, Ohio. Your role will primarily involve assisting with a housing support initiative, specifically providing pre-services for individuals with experience in income-related matters. This long term contract position will see you working in a dynamic and supportive environment. Responsibilities: • You will be responsible for reaching out to potential clients for our program, ensuring that you can handle frequent hang-ups with professionalism and patience. • Accurately managing lists of potential clients, maintaining updated and comprehensive records. • Excelling in data entry tasks, proficiently handling Excel spreadsheets. • Utilizing provided scripts to communicate effectively with clients, promoting our services and providing necessary information. • Assisting customers with their inquiries, providing high-quality service and fostering positive relationships. • Utilizing computer programs and Microsoft Outlook to streamline operations and maintain efficiency. • Exercising excellent phone etiquette in all interactions, maintaining professionalism and courtesy. • Monitoring customer accounts, taking appropriate actions as necessary. • Processing customer applications with accuracy and efficiency, ensuring all information is up-to-date and correct.

Sr. Customer Service Representative We are looking to add a Sr. Customer Service Representative to our team in VERSAILLES, Ohio, United States. In this role, you will primarily deal with customer queries, manage customer accounts, and ensure all customer interactions are logged accurately. This position provides a short term contract employment opportunity. Responsibilities:• Ensure all customer interactions are dealt with professionally and empathetically• Handle incoming customer calls, addressing issues related to orders, billing, and product concerns• Keep customer information up-to-date after every call and place orders when needed• Collaborate with the management team to stay informed about product knowledge and changes in company policies• Contribute to the company's success by resolving customer problems and converting frustrated clients into repeat customers• Schedule delivery appointments• Uphold a high level of confidentiality and professionalism when dealing with clients• Keep track of pricing changes and update customers accordingly• Manage billing functions and claim administration effectively• Utilize Microsoft Office Programs, particularly Excel, for various tasks. For immediate consideration, call Alison at 937.224.0600

Client Services Representative We are in search of a Client Services Representative to become a part of our client who is rapidly growing. The selected candidate will be based in Collierville, Tennessee, 38017, United States. The main focus of this role will be handling customer orders and inquiries, ensuring accurate record-keeping, and delivering an exceptional level of customer service. Responsibilities: • Efficiently enter all customer orders and maintain high service standards for both internal and external customers.• Actively monitor various communication channels to respond to customer inquiries promptly.• Update important timelines such as ETA, ATA, schedules and confirmations of arrivals and empty return as directed by the supervisor.• Regularly update company-related software to ensure accurate information is available for executing delivery and pickup.• Uphold the company's core values and conduct all business operations in a highly ethical manner.• Maintain accurate customer credit records and process customer credit applications with precision.• Use various software systems, including SixWheel, ADP, and other related software, for basic updates to meet required service levels.• Build and maintain solid relationships with vendors and customers, ensuring their needs are met in a timely manner.• Communicate intercompany charges and inform supervisor of any vendor or customer disputes.• Follow established efficiencies to increase capacity and deliver the highest quality of customer service as per our Service Level Agreements.• Perform other duties as assigned by the management.

Bilingual Customer Service Representative Robert Half is seeking a Bilingual Spanish Customer Service Representative to support our client in delivering outstanding service and creating a seamless experience for customers. The ideal candidate will possess strong communication skills in both English and Spanish, be solution-oriented, and excel in a dynamic, fast-paced environment. Key Responsibilities<ul><li>Handle customer inquiries and resolve complaints in a professional manner through phone, email, or chat, ensuring timely and efficient service.</li><li>Communicate fluently in English and Spanish to address the needs of a diverse customer base effectively.</li><li>Provide information on products, services, policies, and procedures with clarity and accuracy.</li><li>Maintain and update customer records in company databases with detailed and accurate notes after each interaction.</li><li>Escalate complex issues to the appropriate departments or team members for resolution.</li><li>Identify opportunities to improve customer satisfaction and proactively recommend solutions.</li><li>Adhere to company policies, procedures, and quality standards to ensure service excellence.</li></ul>

Customer Service Representative Robert Half is seeking a skilled Customer Service Representative to join a dynamic team in Poughkeepsie, NY. If you enjoy solving problems, working in fast-paced environments, and providing excellent client support, this contract position might be a fit for you!As a Customer Service Representative, you will act as the primary point of contact for customers, providing timely and professional assistance to inquiries while ensuring a positive experience that aligns with the company’s high service standards. Responsibilities:<ul><li>Respond promptly to customer inquiries via phone, email, or chat.</li><li>Resolve customer concerns and escalate unresolved issues as needed.</li><li>Maintain accurate records of customer interactions in the system.</li><li>Assist clients with product/service-related issues and provide solutions/performance updates.</li><li>Collaborate with internal teams to resolve billing and account discrepancies.</li><li>Deliver world-class service with a proactive approach to upholding customer satisfaction.</li></ul>

Customer Service Representative We are looking for a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency for ongoing opportunities. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.Responsibilities:<ul><li>Manage large amounts of incoming calls.</li><li>Generate sales leads.</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Take the extra mile to engage customers.</li></ul>

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Minneapolis, Minnesota. In this role, you will be part of our team, ensuring the smooth and efficient processing of customer applications and maintaining accurate customer records. Additionally, you'll be monitoring customer accounts and taking appropriate actions based on your observations. Responsibilities: • Efficiently handle requests from billers via WQs or shared Outlook inboxes • Accurately process customer credit applications • Maintain precise customer credit records • Sort and file patient forms, which may involve lifting up to 10 lbs • Locate and retrieve files as and when needed • Cross train and work in different processes as required • Manage repetitive movements including sitting, standing, kneeling, reaching, and ladder climbing • Carry out scanning and filing tasks • Sort mails from lock box, USPS, and internal mail routes • Handle fax sorting and faxing tasks • Manage returned mail by adding flags to each system • Handle claim attachments • Perform miscellaneous tasks as assigned.

Customer Service Robert Half is partnering with a well-known non-profit organization in the area to find a Bilingual Customer Service Representative. This temporary position offers a strong opportunity to transition into a full-time, permanent role.Job Responsibilities: <ul><li>Handle both inbound and outbound calls on a daily basis.</li><li>Assist customers and clients via phone and email with account inquiries and general questions.</li><li>Update customer accounts with new or revised information.</li><li>Follow up with customers to address specific needs and concerns.</li></ul>

Customer Service Representative We are looking for a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.Responsibilities:<ul><li>Manage large amounts of incoming calls.</li><li>Generate sales leads.</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Take the extra mile to engage customers.</li></ul>

Customer Service Representative We are offering a contract to permanent employment opportunity for a Customer Service Representative in Lewes, Delaware, United States. As a Customer Service Representative, your main function will revolve around managing patient access, ensuring accurate data entry, and delivering high-quality customer service. Responsibilities:• Handle the operations of the telephone switchboard for incoming, outgoing, and inter-office calls• Manage pre-registration for patient accounts before their visits, including making inbound and outbound calls to gather demographic, insurance, and other patient information• Provide detailed instructions to patients and resolve their inquiries• Carry out medical necessity/compliance checks and use an overlay tool as required• Manage patient financial liabilities, including collecting point of service collections and past due balances• Implement payment plans as needed• Utilize Microsoft Excel and Word for various tasks• Schedule appointments as per requirement.

Customer Support Representative Job Opportunity: Customer Support Technician – Enterprise Contact CenterAre you ready to join a leading team at John Deere? Robert Half is currently hiring a Customer Support Technician to provide front-line technical support, solutions, and information to customers regarding product-related inquiries, issues, and concerns. You will help optimize customer satisfaction and retention as a key part of John Deere’s Enterprise Contact Center team. Why You’ll Love This Job:<ul><li>Retention Bonuses: Enjoy bonuses at 6, 12, and 18 months of employment.</li><li>Pay Increases: Receive pay raises at 6, 12, and 18 months.</li><li>Career Growth: Contingents are eligible to seek full-time employment within John Deere by monitoring the careers page.</li><li>Dynamic Work Environment: Support customers via telephone, email, and chat while documenting interactions in our case management system.</li></ul> Key Responsibilities:<ul><li>Provide technical support via phone, email, and chat to customers.</li><li>Address general product questions, availability, and compatibility.</li><li>Troubleshoot and resolve issues related to Ag, Residential and Commercial Turf, and Golf products.</li><li>Handle warranty registration, extended warranty coverage, and out-of-warranty assistance.</li><li>Assist with parts and publications lookups.</li><li>Support customers with Loyalty Rewards program inquiries.</li></ul> Support Hours:<ul><li>Monday - Friday between 7am - 6pm CST.</li><li>Must be available to work any 8-hour shift within the support window.</li></ul> Special Considerations:<ul><li>Training will be conducted on the 8-4:30pm shift for approximately 6 weeks.</li><li>Full productivity expected within 3-4 months of the start date.</li><li>The first 2 weeks will consist of classroom training, followed by 2-4 weeks of on-the-job training and mentoring.</li></ul>

Customer Service Representative We are looking for a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency for a second shift opportunity. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.Responsibilities:<ul><li>Manage large amounts of incoming calls.</li><li>Generate sales leads.</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Take the extra mile to engage customers</li></ul>

Customer Service Representative A client of ours is looking to hire a customer-oriented service representative who can answer inbound calls from customers and clients and answer any questions they may have regarding their account. Responsibilities<ul><li>Manage large amounts of incoming phone calls</li><li>Generate sales leads</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul>

Bilingual Spanish Customer Service Representative Robert Half is seeking a Bilingual Spanish Customer Service Representative to support our client in delivering outstanding service and creating a seamless experience for customers. The ideal candidate will possess strong communication skills in both English and Spanish, be solution-oriented, and excel in a dynamic, fast-paced environment. Key Responsibilities<ul><li>Handle customer inquiries and resolve complaints in a professional manner through phone, email, or chat, ensuring timely and efficient service.</li><li>Communicate fluently in English and Spanish to address the needs of a diverse customer base effectively.</li><li>Provide information on products, services, policies, and procedures with clarity and accuracy.</li><li>Maintain and update customer records in company databases with detailed and accurate notes after each interaction.</li><li>Escalate complex issues to the appropriate departments or team members for resolution.</li><li>Identify opportunities to improve customer satisfaction and proactively recommend solutions.</li><li>Adhere to company policies, procedures, and quality standards to ensure service excellence.</li></ul>

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative in Minneapolis, Minnesota. This role is integral to our team, focused on managing customer interactions, maintaining accurate records, and ensuring customer satisfaction in the healthcare industry. Responsibilities: • Efficiently handle customer inquiries and concerns, providing excellent service at all times. • Accurately process customer credit applications, adhering to industry standards and guidelines. • Monitor customer accounts regularly, identifying issues and taking prompt corrective action when necessary. • Maintain detailed and accurate customer credit records, ensuring data integrity. • Collaborate with the team, sharing knowledge and skills to enhance service delivery. • Utilize video communication tools effectively for team interaction and customer service. • Stay updated with healthcare industry regulations and standards, applying this knowledge in daily operations. • Use R Code for data management and analysis, ensuring accurate and insightful reports. • Collaborate with offshore teams when necessary, maintaining effective communication and coordination. • Understand and apply TRICARE and NIS regulations in the handling of customer accounts.

Customer Service Representative We are in need of a Customer Service Representative based in Washington, District of Columbia. Our industry is primarily focused on customer interaction, specifically with individuals on the housing waitlist. As a Customer Service Representative, you will be handling physical documents, updating our database, and performing various clerical admin duties. This role offers a short term contract employment opportunity. Responsibilities: • Engage in interactions with customers who are on the housing waitlist or seeking to apply for it. • Handle the collection of physical documents from customers. • Update the company database with accurate customer information. • Perform scanning and filing tasks to maintain organized records. • Carry out clerical admin duties to support the smooth running of operations. • Utilize Microsoft Excel and Microsoft Word for data entry and document creation. • Provide excellent customer service by answering inbound calls and addressing customer inquiries.

Customer Service Representative Are you a detail-oriented problem-solver who excels at connecting with people and providing solutions? As a Customer Service Representative, you will act as the primary point of contact for customers, ensuring that their questions, concerns, and needs are met with efficiency and professionalism. This role requires excellent communication skills, a helpful attitude, and the ability to handle multiple tasks in a fast-paced environment.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat promptly and courteously.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer complaints and issues by identifying the cause, determining the best solution, and ensuring timely follow-up.</li><li>Maintain complete and accurate records of customer interactions, including details of inquiries, complaints, and resolutions.</li><li>Collaborate with other departments to address and resolve customer concerns effectively.</li><li>Process customer orders, returns, refunds, or exchanges as needed.</li><li>Engage in proactive customer support, including upselling or cross-selling products or services when appropriate.</li><li>Stay updated on company policies, procedures, and product knowledge to provide consistent and high-quality support.</li></ul>

Customer Service Representative We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment. Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!Schedule/Hours• Monday thru Friday 7:45AM-9PM• Saturdays and Sundays 7:45AM -5PM• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only) Primary Responsibilities:Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.

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358 results for Customer Service Representative Ii in Plainview, NY

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