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  • 11 results for Service Delivery Manager

    Transactional Finance Manager <p>We are currently seeking a highly effective Transactional Finance Manager. This position reports directly to the Group Financial Controller and is responsible for managing service delivery across O2C and P2P. This leadership role is aimed at managing multiple shared service finance teams within the business, including Accounts Payable, Accounts Receivable, and Cash &amp; Billing.</p><p>This role plays a crucial role in ensuring accuracy, compliance, and efficiency of all financial transactions. It is also responsible for driving process improvements, supporting financial planning and decision-making within the business.</p><p>Key Accountability:</p><ul><li>Leadership: Direct and manage the Shared Services finance teams.</li><li>Process Improvement: Develop lean techniques to improve processes within the business.</li><li>Transaction Oversight: Ensure accurate, timely, and efficient processing of transactions.</li><li>Systems Improvement: Identify and lead improvements in systems and processes.</li><li>Risk Management: Assist with the design and operation of financial internal controls.</li><li>Support: Provide advice and support to other members of the Finance community and staff.</li><li>Reporting: Design, report, and monitor KPIs of the Transactional teams.</li><li>Collaboration: Maintain professional internal and external relationships.</li><li>Compliance: Ensure GDPR requirements are upheld.</li></ul><p>Standard Obligations:</p><ul><li>Display the Business Values at all times.</li><li>Embrace diversity, equality and inclusion, challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Business's policies and values.</li><li>Prioritise teams and tasks to deliver key deliverables.</li><li>Plan and deliver audit tasks according to schedules.</li><li>Identify and correct process and system inefficiencies.</li><li>Engage with business departments through reporting and meetings to prioritise change.</li><li>Regularly review end-to-end processes and ensure data protection obligations compliance.</li><li>Communicate changes via standard communication channels.</li></ul><p>The ideal candidate will be a seasoned leader from a larger business with proven people management skills. Through fostering growth and education within your team, you will inspire others across the business and ensure delivery on our objectives.</p><p>Apply today if you're ready to take on this challenging and rewarding role. This position has excellent flexibility on remote working and you will have to attend the office in Leeds Centre weekly but you can have the flexibility to work mainly remotely. </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice</p><p><strong>Security alert:</strong> scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself</p><img src="https://counter.adcourier.com/c3RlcGhhbmllLmRhd3Nvbi42NzcxOS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif"> Customer Success Manager <h1 class="text-2xl font-bold mt-1 text-text-200"> </h1><p class="text-lg font-bold text-text-200 mt-1 -mb-1.5">Robert Half has partnered with a leading cyber security firm, in search of a Customer Success Manager to join the team. They specialise in providing managed services alongside defensive and offensive security solutions, helping organisations future proof their cyber defences and achieve genuine security improvements.</p><h3 class="text-lg font-bold text-text-200 mt-1 -mb-1.5">Role Overview</h3><p class="whitespace-pre-wrap break-words">We are seeking an experienced Customer Success Manager to join the team in their Acton office, London. This role focuses on nurturing and maintaining strong relationships with existing client base, ensuring service excellence, and acting as the bridge between the technical teams and clients.</p><h3 class="text-lg font-bold text-text-200 mt-1 -mb-1.5">Key Responsibilities</h3><ul class="[&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7"><li class="whitespace-normal break-words">Serve as the primary point of contact for assigned clients, building and maintaining strong relationships through regular engagement and face-to-face meetings</li><li class="whitespace-normal break-words">Coordinate internal resources to ensure timely delivery of services and swift resolution of client issues</li><li class="whitespace-normal break-words">Manage and contribute to market insights content</li><li class="whitespace-normal break-words">Drive client satisfaction and retention through proactive relationship management</li><li class="whitespace-normal break-words">Act as an internal advocate for client needs and ensure service delivery meets expectations</li><li class="whitespace-normal break-words">Organise and participate in regular client check-ins and social engagements</li></ul><h3 class="text-lg font-bold text-text-200 mt-1 -mb-1.5">Required Skills &amp; Experience</h3><ul class="[&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7"><li class="whitespace-normal break-words">Proven experience in a customer-facing role</li><li class="whitespace-normal break-words">Strong interpersonal skills with the ability to build and maintain relationships at all levels</li><li class="whitespace-normal break-words">Excellent written and verbal communication skills</li><li class="whitespace-normal break-words">Ability to understand and communicate complex technical concepts to non-technical stakeholders</li><li class="whitespace-normal break-words">Strong project management and organisational abilities</li><li class="whitespace-normal break-words">Experience in or understanding of the cybersecurity industry is advantageous</li></ul><h3 class="text-lg font-bold text-text-200 mt-1 -mb-1.5">Ideal Candidate Profile</h3><p class="whitespace-pre-wrap break-words">We're looking for someone who:</p><ul class="[&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7"><li class="whitespace-normal break-words">Takes an empathetic approach to client relationships</li><li class="whitespace-normal break-words">Maintains a strong focus on customer service excellence</li><li class="whitespace-normal break-words">Can bring fresh ideas while working within established frameworks</li><li class="whitespace-normal break-words">Is comfortable with both strategic thinking and hands-on client management</li><li class="whitespace-normal break-words">Is a proactive problem-solver with a client-first mindset</li></ul><h3 class="text-lg font-bold text-text-200 mt-1 -mb-1.5">Package &amp; Benefits</h3><ul class="[&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7"><li class="whitespace-normal break-words">25 days annual leave plus your birthday off</li><li class="whitespace-normal break-words">4 days paid volunteering leave</li><li class="whitespace-normal break-words">Comprehensive pension scheme</li><li class="whitespace-normal break-words">Flexible <strong>hybrid working</strong> arrangement (minimum 1 day in office)</li><li class="whitespace-normal break-words">Modern office space in Acton, London</li></ul><h3 class="text-lg font-bold text-text-200 mt-1 -mb-1.5">How to Apply</h3><p class="whitespace-pre-wrap break-words">If you're passionate about customer success and ready to make a significant impact in the cybersecurity industry, we'd love to hear from you. Please submit your CV detailing your relevant experience and why you'd be perfect for this role.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/R2FicmllbGEuR29tZXMuNzQzNTUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif"> Senior Manager - Route to Partner <p><strong>Senior Manager - Route to Partner</strong><br /> <strong>Location:</strong> Northwest London<br /> </p><p>Are you a highly experienced and fully qualified accountant looking for the next step in your career? Do you have the ambition and drive to become a Partner in the short term? If so, this is a rare and exciting opportunity to join a well-established firm of Chartered Certified Accountants &amp; Registered Auditors with a strong reputation built over 50+ years.</p><p><strong>The Role:</strong></p><p>I'm seeking a top-level Senior Manager to manage a diverse and dynamic portfolio of clients. You will:</p><ul><li>Engage directly with clients, attending meetings, taking notes, following up, and ensuring excellent service delivery.</li><li>Lead, mentor, and manage a team of professionals, delegating work effectively.</li><li>Handle audits, taxation, and advisory services, ensuring compliance with UK Accounting Standards and International Auditing Standards.</li><li>Work closely with the Partners to develop the business and progress towards Partnership.</li></ul><p><strong>The Ideal Candidate:</strong></p><p>To be considered for this opportunity, you must:</p><ul><li>Be a <strong>fully qualified Chartered or Chartered Certified Accountant</strong>.</li><li>Have a <strong>minimum of 10 years' experience</strong> in a UK public practice firm.</li><li>A general practitioner desired, however specialists in Audit, Tax or Accounts can be considered</li><li>Someone who thrives in a collaborative, <strong>100% office-based</strong> environment.</li><li>Possess excellent communication, leadership, and client management skills.</li><li>Have a proactive, positive, and well-organised approach to work.</li><li>Demonstrate a strong working knowledge of <strong>UK Accounting Standards, International Auditing Standards, and UK taxation</strong>.</li><li>Be <strong>computer literate</strong>, with experience using accounting software.</li><li>Be currently <strong>living in the UK</strong> with full working rights.</li></ul><p><strong>What's on Offer?</strong></p><ul><li>An <strong>excellent salary</strong> package tailored to the seniority of the role.</li><li>A <strong>clear pathway to Partnership</strong> within a well-established and highly regarded firm.</li><li>The opportunity to work with a wide range of clients, including large corporate groups with turnovers exceeding £300M.</li><li>A supportive and professional environment where your expertise and leadership will be valued and rewarded.</li></ul><p>If you are a highly motivated and experienced accountant ready for this next step, we would love to hear from you.</p><p><strong>Apply now and take the next step towards Partnership!</strong></p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/QnJhZGxleS5XZWFybi44OTMwNi4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif"> IT Manager <p><strong>IT Manager</strong></p><p><strong>Surrey/ London Offices </strong></p><p><strong>£50k -60k + 10-20% Bonus &amp; Benefits </strong></p><p> </p><p><strong>Company Overview:</strong> Our client is a well-established international Project Management and Construction firm with 25 years of experience in delivering excellence. With offices across Europe, they are committed to providing high-quality solutions to their clients in various industries. As they continue to expand, they are seeking an experienced and proactive IT Manager to oversee and manage their IT operations.</p><p><strong>Role Overview:</strong> The IT Manager will be responsible for overseeing the relationship with the outsourced IT service provider, ensuring the seamless delivery of IT services across the organization. This role will require strategic planning, coordination of IT initiatives, and collaboration with internal stakeholders to align technology with business goals.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee and manage the relationship with the outsourced IT service provider.</li><li>Ensure IT services are delivered effectively and align with the company's operational needs.</li><li>Monitor service level agreements (SLAs) and performance metrics to ensure compliance.</li><li>Coordinate IT projects and initiatives, ensuring alignment with business objectives.</li><li>Collaborate with internal stakeholders to assess technology needs and identify solutions.</li><li>Troubleshoot and resolve technical issues in partnership with the service provider.</li><li>Stay informed about industry trends and emerging technologies to recommend improvements.</li><li>Develop, implement, and maintain IT policies and procedures to enhance security and efficiency.</li><li>Prepare and manage the IT budget, ensuring responsible allocation of resources.</li><li>Conduct regular performance reviews of the IT service provider and provide feedback.</li></ul><p><strong>Key Skills and Experience Required:</strong></p><ul><li>Proven experience in IT management, preferably within the construction or project management industry.</li><li>Background supporting a Microsoft Cloud based Infrastructure environment</li><li>Strong understanding of IT service management (ITSM) principles and best practices.</li><li>Experience managing outsourced IT service providers and ensuring SLA compliance.</li><li>Excellent project management skills with the ability to prioritize and deliver projects on time.</li><li>Strong problem-solving skills and the ability to resolve complex technical issues.</li><li>Knowledge of IT security principles, risk management, and compliance requirements.</li><li>Familiarity with cloud solutions, infrastructure management, and enterprise applications.</li><li>Excellent communication and stakeholder management skills.</li><li>Budget management experience with the ability to optimize IT spending.</li><li>Willingness to travel across Europe as required.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>Relevant certifications such as ITIL, PMP, or equivalent are advantageous.</li><li>A minimum of 5 years' experience in a similar IT management role.</li></ul><p><strong>What We Offer:</strong></p><ul><li>Competitive salary and benefits package.</li><li>Opportunity to work with an established and growing international firm.</li><li>Dynamic and collaborative work environment.</li><li>Career development and growth opportunities.</li></ul><p> </p><p><strong>Surrey/ London Offices </strong></p><p><strong>£50k -60k + 10-20% Bonus &amp; Benefits </strong></p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi4yOTY2Ni4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif"> Digital Change Manager <p><strong>The Organisation</strong></p><p>Robert Half have partnered on an exclusive basis with Envolve Infrastructure to recruit a Digital Change Manager on a permanent basis. Envolve Infrastructure currently serves the water, environmental and energy sectors. They connect over 16 million customers with essential water, energy and transport services across the regions in which they operate. They have almost 40 years' experience working in water and waste, this heritage combined with their industry leading service underpins their ability to be the best.</p><p>Through their strategic partnerships and long-term frameworks, they provide specialist infrastructure support to the water and waste sector. Improving water quality, operational efficiency and network resilience and have done so since 1984. Additionally, the organisation offers Specialist and Civil Engineering services relating to the sector.</p><p>Further information can be found on their website: https://envolve-infrastructure.co.uk/</p><p><strong><br /> The role</strong></p><p>As part of an investment in Envolve Infrastructure's digital environment - the organisation is looking to implement Microsoft's Power Platform to help automate and streamline business processes, increase operational efficiency as well as accuracy of real-time business data collection and analytics. The right candidate will want to take ownership of this end-to-end Digital Change programme, not only engaging with senior stakeholders to establish requirements, timelines and resource allocation for delivery; but also supporting Digital Solutions adoption through training/workshops with a focus on continuous improvement.<strong><br /> <br /> Key tasks and responsibilities: </strong></p><ul><li>Collaborate with business departments and other key stakeholders in understanding key business operational challenges and identify emerging technologies to enhance best practice process optimizations</li><li>Ensure changes are implemented smoothly and effectively across the organisation, including communication, training, and transition/roll-out activities, gaining buy-in within local and Group environments.</li><li>Conduct gap analysis between current processes and any new requirements for digital optimisation</li><li>Participate in the deployment planning and perform actual deployment</li><li>Analyse and resolve technical and application problems</li><li>Adhere to high-quality development principles while delivering solutions on-time</li><li>Responsible for the delivery of project management and business analysis activities across the business</li><li>Defining a project's scope and goals</li><li>Manage and deliver projects through entire life cycle</li><li>Planning and scheduling project timelines</li><li>Act as a conduit between the business and other group IT teams</li><li>Tracking project performance and project evaluations and results measurement</li><li>Conduct training sessions for staff on new implemented digital systems and technologies</li><li>Documentation of business processes using interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, task and workflow analysis</li><li>Utilise technological trends to suggest technical solutions to enhance the competitive edge of the business</li></ul><p><strong>Requirements:</strong></p><ul><li>Previous experience as a Digital Change Manager within a multi-functional business environment</li><li>Significant experience in leading and delivering large-scale digital projects and change in a complex and matrix business environment. Complemented by a strong understanding of Agile methodologies.</li><li>Proven experience driving enablement and/or adoption strategies for integrated technology solutions.</li><li>Successful execution of change management plans to embed change across organizations.</li><li>Strong tech background, familiarity with development and delivery of web/mobile applications</li><li>Experience in the Microsoft Power Platform - MS PowerApps, Power Automate and Power BI</li><li>Commercially driven, with excellent communication and leadership skills, to inspire, influence and engage cross-functional internal and external teams.</li><li>A passion for innovation: consistent proven history of strategic and innovative thinking</li><li>Strong analytical skills with customer focused approach</li><li>Experience of common project management principles and methodologies</li><li>Excellent relationship building skills; experienced at gaining trust from all levels of the business</li><li>Excellent oral and written communication</li><li>Self-motivated</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjIxNjgzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif"> Office Manager <p>Robert Half Office Team are currently recruiting for a Office Manager for a 6-12 week contract based near Moorgate. </p><p>the Office Manager will lead the charge in running the workspace; they will ensure it's a productive, fun, and inspiring space for team and partners alike.</p><p>In this busy and varied position, you'll be working alongside a high performing team who appreciate that great work needs the right conditions. As a self-starter with a 'no task too big or small' approach you'll oversee the day-to-day operations of our young and vibrant office to the highest standard.</p><p>This is a full-time role, working Monday to Friday in Central London.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Office administration:</strong> Manage office systems and procedures to ensure seamless operations. Tasks include filing, auditing, and handling correspondence and queries efficiently.</li><li><strong>Finance administration:</strong> Support financial processes by assisting the Finance Team with tracking and recording invoices, monthly payment reconciliations, expense tracking, and preparing expense reports.</li><li><strong>Onboarding support:</strong> Coordinate the onboarding and offboarding processes for new hires, including IT setup, building access, first-week support, and liaising with IT to ensure timely preparation of equipment.</li><li><strong>Office supply management:</strong> Regularly monitor and replenish office supplies, liaising with suppliers as necessary to maintain inventory levels and ensure materials are readily available.</li><li><strong>Facilities management</strong>: Maintain a tidy, well-presented, and fully operational office by managing service contracts, addressing maintenance issues promptly, and acting as the primary contact for building management and operational needs.</li><li><strong>Health &amp; safety compliance:</strong> Oversee Health &amp; Safety compliance, including maintaining policies, conducting risk assessments, ensuring fire safety measures, and monitoring equipment maintenance.</li><li><strong>Front-of-house coordination:</strong> Serve as the first point of contact for employees, guests, and service providers, always ensuring a professional and welcoming environment.</li><li><strong>Diary coordination:</strong> Organise and manage schedules, meetings, and appointments efficiently.</li><li><strong>Travel arrangements:</strong> Research and book travel for staff, including flights, hotels, and ground transport, ensuring seamless planning and adherence to budgets.</li><li><strong>Employee benefits and wellness:</strong> Assist the Chief of Staff with administering employee benefits programmes, including private healthcare, pensions, and wellbeing initiatives.</li><li><strong>Delivery and returns management:</strong> Oversee incoming post and deliveries, ensuring packages are logged and distributed accurately. Manage returns efficiently, including packaging, arranging, and tracking.</li><li><strong>Event support:</strong> Collaborate with the Events Team </li><li><strong>Team support:</strong> Take on additional tasks as needed to support the Executive Assistant, wider team, and office environment effectively.</li></ul><p> </p><p><strong>Requirements </strong></p><ul><li>You have at least 4 years of experience managing office environments, ideally within a small to medium-sized organisation.</li><li>You bring existing knowledge of London office suppliers and workplace policies.</li><li>You're a master organiser with an eagle eye for detail.</li><li>You're enthusiastic about fostering a positive company culture and improving the employee experience.</li><li>You thrive on tackling new challenges.</li><li>You're highly proficient in Microsoft Office tools.</li><li>You're comfortable using modern technologies like Slack, SharePoint, and project management tools such as Asana or similar platforms.</li><li>You have experience in office event planning and a genuine passion for delivering successful events.</li><li>You remain calm under pressure, with experience working in collaborative, multidisciplinary teams.</li><li>You're a self-motivated problem-solver with a creative and adaptable mindset.</li><li>You're professional and articulate, capable of building effective relationships at all levels.</li><li>You excel in time management, juggling tasks, and meeting deadlines seamlessly in a fast-paced environment.</li><li>Your positive attitude makes you a joy to work with.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UG9wcHkuRmFycXVoYXJzb25HcmFudC4wMjUzOS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif"> HR Business Partner <p>The Permanent Division of Robert Half is currently recruiting for a HR Business Partner on behalf of a Specialist Manufacturing business with offices in Bedford.</p><p>The Role</p><p>As HR Business Partner you will report into the Head of HR and support the delivery of a robust HR service to the business focusing on improving management capability and developing appropriate training and development practice. Day to day duties will consist of:</p><ul><li>Provide input and support to the Head of HR regarding change management, organisational development and execution that is aligned with business strategies.</li><li>Provide ongoing operational advice on a range of People issues: e.g. Employee Relations, Performance Management, Training and Development , Contractual and policy development</li><li>Manage functional and business projects.</li><li>Keep-up-date knowledge of employment law requirements</li><li>Analyse data to identify trends and implications, and lead on local action to address these.</li><li>Work closely together with senior stakeholders and Heads of departments</li></ul><p>Your Profile</p><p>You will be an experienced HR professional with a strong understanding of strategic and operational drivers of a HR function and with an established HR Generalist background. You will need to be proactive and pragmatic and have CIPD Level 7 or equivalent experience.</p><p>Organisation</p><p>The Business is a leader in its field with a strong footprint in Bedford, the wider UK and Globally. You will be tasked with working in a changing and developing organisation which is well supported.</p><p>Salary and Benefits</p><p>Role of HR Business Partner is working 5 days a week in the office in Bedford and offering a salary of £40-50K + Excellent Benefits</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RGVhbi5QdWxsZW4uMjk3OTUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif"> System Administrator <p><strong>E-Commerce System Administrator - Hybrid - £30.000 - £35.000 (potentially some flex) - Reading </strong></p><p>Reporting to the Commercial Director, but working very closely with all key stakeholders, helping to provide the link between Systems, Operations, Purchasing and E-Commerce in ensuring maximum efficiency. Deliver reports to the business allowing teams to improve the commercial &amp; operational performance. </p><p>Owner of Business Central, Ecommerce system, including WMS, provide training, troubleshooting and support to the team. </p><p><strong>Deliverables:</strong> </p><ul><li>Understanding of API's and how they are used to connect systems together </li></ul><ul><li>Manage all Systems projects as required </li></ul><ul><li>Work with external developers and 3rd parties to ensure requirements are met for existing and new custom system integrations, including testing and creating scoping documents </li></ul><p> </p><p><strong>Stock Control and Warehouse (ecommerce):</strong> </p><ul><li>To make sure products and POs/SOs are created correctly, and find solutions to cases outside SOP's </li></ul><ul><li>Ensure the Warehouse Handheld Scanning devices are working properly and help troubleshoot issues from the team </li></ul><ul><li>Work with the Warehouse Manager to suggest and support new warehouse processes that involve utilising the system to its full capacity </li></ul><p> </p><p><strong>Operations:</strong> </p><ul><li>As required with the Warehouse Manager and customer service departments to solve and troubleshoot any issues </li></ul><ul><li>To manage comp stock requests from clients, quoting for delivery and collection and raise associated Sales Orders </li></ul><ul><li>To run regular sales and analytical reports to ensure accurate POs for pre-orders </li></ul><ul><li>Review and assess existing processes and proactively suggest system improvements </li></ul><ul><li>Assisting Operations Manager with daily, weekly and monthly analytical reports </li></ul><p> </p><p><strong>What you will need to be successful:</strong></p><ul><li>Knowledge of Microsoft Business Central</li><li>Able to commute to Reading twice per week</li><li>Team player</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/TWF4LkNvdXJ0bmFnZS4xODE2Ni4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif"> Account Executive - Finance <p>Robert Half is partnering with a well-known company within the Financial Services sector with offices located in Perth, Scotland. This company emphasises the importance of inclusion and continuous growth through focus on the people. The company has seen growth throughout the last years, and are looking to continue to add to their current team in Scotland.</p><p>This trainee role of Account Executive will be essential for business development and you will be market mapping, as well as engaging with future clients in the local area, acting as an advocate for the business and its offering. This role will involve communication via phone, email, and other relevant methods, while keeping up to date records.</p><p><strong>Responsibilities </strong>will include but not be limited to:</p><ul><li>Liaise with the team</li><li>Market mapping to identify new business opportunities</li><li>Building relationships with both external and internal stakeholders</li><li>Administrative duties: updating the client records and information on other activities</li><li>Manage your own workload and prioritise tasks</li><li>Involvement in projects and campaigns</li></ul><p><strong>Requirements</strong></p><p>This is an entry level position, and would suit a recent graduate, a school leaver or someone looking to secure their first role within Financial Services with excellent potential for development, growth, and promotion opportunities. To be successful in this role, you will be:</p><ul><li>an excellent communicator (verbal and written)</li><li>confident in your delivery, especially over the phone with varied clientele</li><li>competent with common IT software</li><li>able to accurately update information and analyse data; have a high attention to detail</li><li>able to prioritise your tasks &amp; day effectively</li><li>a driven individual, with positive attitude and keen to learn</li></ul><p>Previous experience in sales environment, target driven roles, and/or customer service roles would be beneficial but not essential.</p><p><strong>On offer</strong></p><ul><li>Comprehensive training and development</li><li>Opportunities to grow and advance in your career within the business</li><li>Holiday allowance &amp; Pension contributions</li><li>Welcoming, enthusiastic, and fun team: regular team events and activities, and a supportive culture</li><li>Compensation from £22,000 - £25,000 per annum, which consists of a base salary &amp; monthly bonus (bonus calculated based on performance against targets)</li></ul><p>Working hours are 9-5 and an early finish on Friday, no weekend work. This role is based on-site in Perth, Scotland, and the current team works from the office. Occasional working from home/flexibility is available when required &amp; can be discussed with line managers - sometimes life happens, and the business is supportive of making things work.</p><p>If this is of interest, please get in touch with Kathryn Smith at Robert Half () or apply with an up to date CV. </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/S2F0aHJ5bi5TbWl0aC41MjEyNy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif"> Finance Assistant & Payroll Lead <p>Robert Half are delighted to be recruiting an exciting opportunity for a <strong>Finance Assistant and Payroll Lead</strong> for a highly regarded client with a strong reputation in their industry. This dual-focused role offers the chance to join a fast-paced, growing organisation with a supportive and collaborative culture.</p><p><strong>About the Role</strong></p><p>Reporting directly to the Finance Manager, this office-based role (80%) combines finance team support with the full responsibility for the payroll function, covering over 200 employees. If you're passionate about payroll accuracy, skilled in finance processes, and keen to develop, this role is for you!</p><p><strong>Key Responsibilities</strong></p><p><strong>Finance Support</strong></p><ul><li>Manage accounts receivable and payable, including invoicing, reconciliations, and debt collection.</li><li>Daily bank transactions and reconciliations.</li><li>Process supplier invoices and payments, resolving any queries.</li><li>Support with balance sheet reconciliations and audits.</li></ul><p><strong>Payroll Leadership</strong></p><ul><li>Ensure timely and accurate delivery of monthly payroll for 200+ staff (hourly and salaried).</li><li>Handle payroll records, new hires, promotions, terminations, and TUPE transitions.</li><li>Prepare reports, manage HMRC submissions, and resolve payroll queries.</li></ul><p><strong>Candidate Requirements</strong></p><p>The ideal candidate will have:</p><ul><li><strong>2-5 years' experience</strong> in finance and payroll (AAT qualification preferred).</li><li>Strong attention to detail, particularly with payroll data.</li><li>Proficiency in Excel and a solid understanding of VAT recovery processes.</li><li>A proactive approach to problem-solving and improving processes.</li></ul><p><strong>Benefits</strong></p><p>Our client offers an excellent benefits package, including:</p><ul><li>20 days holiday plus your birthday off, with additional holiday for long service.</li><li>Discretionary performance-related bonus (up to 10%).</li><li>Hybrid working (1 day per week from home after probation).</li><li>Private medical insurance and death-in-service cover.</li><li>On-site physio and well-being consultant.</li><li>Employee Assistance Programme and team-building events.</li></ul><p>This is a fantastic opportunity to join a company with a strong reputation and excellent career development potential.</p><p><strong>Apply Today</strong></p><p>If you're ready to take the next step in your career, please apply to discuss this opportunity further. We look forward to hearing from you!</p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/cnlhbi50dWNrZXIuNzIzNTcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif"> Senior People Partner <p>Robert Half Office Team are currently recruiting for a Interim Senior People Partner near Fenchurch Street for a 6 month contract.</p><p>Role Overview:</p><p>The role of a Senior People Partner for the EMEA region is crucial in shaping and executing people strategies and ensuring alignment with overall objectives. You will be working closely with managers, leaders, and employees across the organization, providing comprehensive guidance on all HR matters. You will need to be versatile to focus on onboarding, employee relations, payroll and benefits administration, HR operations, compliance, talent acquisition, talent management, and employee engagement for your region.</p><p><strong>Main Responsibilities</strong></p><p>Onboarding:</p><ul><li>You will be responsible for the onboarding and orientation activities for new employees, including the preparation of onboarding materials and completion of necessary paperwork.</li></ul><p>Employee Relations:</p><ul><li>You will be the primary contact person for employee and manager inquiries and concerns and will offer guidance and support on matters such as performance improvement, conflict resolution, and adherence to company policies and procedures.</li><li><p>You will partner with the right parties to resolve employee relations issues, including conflicts, grievances, and performance concerns.</p></li><li><p>You will conduct exit interviews and analyze feedback to identify trends and areas for improvement.</p></li></ul><p>Payroll Support:</p><ul><li>You will support the payroll process, including timekeeping, payroll input to payroll vendor, working with payroll team and vendor on local requirements, where needed, and resolving payroll inquiries for your region.</li></ul><p>Benefits &amp; Administration:</p><ul><li><p>You will support employees with benefit enrollment, changes, and inquiries.</p></li><li><p>You will partner with benefits providers to ensure timely and accurate administration of benefits plans.</p></li></ul><p>Compliance to Labor Laws, HR Policies, and Procedures:</p><ul><li><p>You will ensure that the organization remains compliant with relevant employment laws and regulations to help mitigate legal risks.</p></li><li><p>You will support in maintaining compliance with local labor laws and regulations.</p></li><li><p>You will ensure that employees understand company policies and procedures and provide guidance on how to interpret and apply them.</p></li><li><p>You will assist in the development, communication, and implementation of HR policies and procedures and employee handbooks.</p></li><li><p>You will conduct audits when necessary to ensure compliance and will be the employees' first point of contact to answer any queries pertaining to the policies and procedures.</p></li><li><p>You will stay updated on HR trends, best practices, and employment laws to ensure compliance and provide valuable input to HR strategies</p></li></ul><p>Talent :</p><ul><li><p>You will partner with the OD Director to design, develop, and implement talent management initiatives, including performance management, succession planning, and employee learning development initiatives.</p></li><li><p>You will partner with the talent acquisition team to drive the recruitment and selection process for your region.</p></li><li><p>You will collaborate with other functions and managers to actively enhance employee engagement and morale in the organization through various initiatives such as employee surveys, recognition programs, team-building activities.</p></li><li><p>You will assist in the development and delivery of training programs to enhance employee skills and capabilities.</p></li><li><p>You will collaborate with managers to identify opportunities for career development and advancement.</p></li></ul><p> HR Operations/Employee Records:</p><ul><li><p>You will maintain and update employee records, including personal information, benefits, attendance, performance evaluations, etc.</p></li><li><p>You will ensure the accuracy, integrity, and confidentiality of employee data and files.</p></li></ul><p>Other Tasks:</p><ul><li><p>You will respond timely and effectively to HR-related tickets and inquiries from employees, providing quick resolution and exceptional customer service.</p></li><li><p>You will create HR metrics reports, prepare HR-related presentations, assist leaders with HR-related reporting.</p></li><li><p>You will perform other duties as assigned to support overall HR strategies.</p></li></ul><p>Qualifications and Experience:</p><ul><li>Minimum of 8-10 years of experience in an HR role, preferably with international exposure.</li><li>Bachelor's degree in human resources, business administration or a related field.</li><li>Experience working in a people or HR role in the EMEA region is an advantage.</li><li>Strong skills in Microsoft 365 with emphasis on PowerPoint and Excel skills; ability to create presentations, conduct data analytics, leveraging pivot tables</li><li>Critical thinking skills, with the ability to assess downstream impacts of decisions.</li><li>Self-driven, with the willingness to take the initiative to build and design HR-related programs and solutions.</li><li>Strong organizational time management skills and attention to detail, ensuring accuracy in all HR-related tasks.</li><li>Able to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.</li><li>Results-focused, with strong relationship-building skills.</li><li>Effective communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UG9wcHkuRmFycXVoYXJzb25HcmFudC40MTM4Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">