Credit Controller in West Midlands

What is a credit controller?

An organisation’s cashflow health depends on the skill of their credit controller. They ensure that revenue and credit owed to the company is paid in a timely and accurate manner.

Credit control jobs involve assessing and managing the business’ credit risk by ensuring that new customers are thoroughly vetted and that the company month-end accounts are reconciled. If payment problems arise, they will step in to find a resolution and to highlight any potential debtor issues which may arise in future.

Credit controller job description and responsibilities

A credit controller’s primary function is to collect and reconcile credit notes and invoices owed to the company. They manage customer accounts, ensuring that new customers have healthy credit and that existing customers have settled monthly accounts in a timely manner.

Credit controllers are heavily involved in customer interaction, so need excellent communication skills, good levels of diplomacy and the ability to inspire customer loyalty and satisfaction. They work within a wider finance and accounting team, and usually report to the credit control supervisor, credit control manager or the credit manager.

Credit controller duties and responsibilities include:

Creating and upholding payment procedures and policies that ensure timely payment

Responding to client queries

Keeping customer retention levels high

Reconciling accounts

Providing administrative support to finance team

Keeping close watch on debtor account balances

Reducing debtors’ ‘Days Sales Outstanding’

Ensuring the team adhere to credit and collection procedures

Customer relations

Credit controller qualifications, skills and experience

When hiring for a credit controller role, the majority of employers will be looking for professionals with 2 – 3 years’ experience in credit control. Experience in professional services or a software environment is beneficial, as are qualifications like ACA.

Credit controller skills in demand

The strongest candidates will have excellent customer services skills. Although it isn’t essential for credit controllers to have a degree, they should also possess some of the following qualities:

Experience with ERP systems

Excellent interpersonal skills

Tenacity

Excellent communication skills

Good negotiation skills

Able to clearly explain financial matters

Business acumen

High attention to detail

Problem solving skills

The ability to prioritise a heavy workload

Good analytical skills

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Salary for Credit Controller in West Midlands

25988 - 31185

25th Percentile

25988

Little or no prior experience in the position; still developing relevant skills.

Demand: Low

50th Percentile

28710

Some prior experience in the position; has several relevant skills.

Demand: Moderate

75th Percentile

31185

Extensive prior experience in the position; has mastered relevant skills.

Demand: High

Projected salaries for related positions

Position title

25th Percentile

50th Percentile

75th Percentile

Part-Qualified Management / Financial Accountant

39105

40590

43560

Assistant Management / Financial Accountant

28463

32423

35393

Junior Financial Analyst

31185

34650

36630

Accounts Assistant

25245

27225

29453

Purchase Ledger Manager

39600

43313

47025

Purchase Ledger Clerk

24750

28215

31185

Sales Ledger / Billings Manager

39105

42570

45540

Sales Ledger / Billings Clerk

25988

28463

39105

Credit Control Manager

40590

43560

46530

Payroll Manager / Supervisor

40590

46035

50490

Payroll Administrator / Clerk

27720

29700

32670

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