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Credit Controller in West Midlands

What is a credit controller?

An organisation’s cashflow health depends on the skill of their credit controller. They ensure that revenue and credit owed to the company is paid in a timely and accurate manner.Credit control jobs involve assessing and managing the business’ credit risk by ensuring that new customers are thoroughly vetted and that the company month-end accounts are reconciled. If payment problems arise, they will step in to find a resolution and to highlight any potential debtor issues which may arise in future.

Credit controller job description and responsibilities

A credit controller’s primary function is to collect and reconcile credit notes and invoices owed to the company. They manage customer accounts, ensuring that new customers have healthy credit and that existing customers have settled monthly accounts in a timely manner.Credit controllers are heavily involved in customer interaction, so need excellent communication skills, good levels of diplomacy and the ability to inspire customer loyalty and satisfaction. They work within a wider finance and accounting team, and usually report to the credit control supervisor, credit control manager or the credit manager.Credit controller duties and responsibilities include:Creating and upholding payment procedures and policies that ensure timely paymentResponding to client queriesKeeping customer retention levels highReconciling accountsProviding administrative support to finance teamKeeping close watch on debtor account balancesReducing debtors’ ‘Days Sales Outstanding’Ensuring the team adhere to credit and collection proceduresCustomer relations

Credit controller qualifications, skills and experience

When hiring for a credit controller role, the majority of employers will be looking for professionals with 2 – 3 years’ experience in credit control. Experience in professional services or a software environment is beneficial, as are qualifications like ACA.

Credit controller skills in demand

The strongest candidates will have excellent customer services skills. Although it isn’t essential for credit controllers to have a degree, they should also possess some of the following qualities:Experience with ERP systemsExcellent interpersonal skillsTenacityExcellent communication skillsGood negotiation skillsAble to clearly explain financial mattersBusiness acumenHigh attention to detailProblem solving skillsThe ability to prioritise a heavy workloadGood analytical skills

Looking for a credit controller or a credit controller job?

Submit your CV or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your credit controller staffing needs.
Salary for Credit Controller in West Midlands
28000 - 33750
25th percentile
28000
The candidate has little or no prior experience in the position and is still developing relevant skills.
50th percentile
30500
The candidate has an average level of experience and has most of the necessary skills.
75th percentile
33750
The candidate has above-average experience, has most or all the necessary skills, and may have specialised qualifications
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Part-Qualified Management/Financial Accountant 40250 45000 48000 Assistant Management/Financial Accountant 29250 33250 38250 Financial Analyst 38000 42000 46500 Accounts Assistant 26000 27750 30000 Purchase Ledger Manager/Supervisor 45000 49250 54750 Purchase Ledger Clerk 26250 29000 32000 Sales Ledger/Billings Manager 40250 43750 48750 Sales Ledger/Billings Clerk 26750 31500 38500 Credit Control Manager/Supervisor 42000 47000 52000 Payroll Manager/Supervisor 40500 46000 50500 Payroll Administrator/Clerk 28250 30250 35750

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